Communication Flashcards
Three general categories for interpretation of communication could be described as:
A email, paper, voice
B tactile/visual, auditory, written
C telephone, computer, microphone
D reception, transmission, interruption
B tactile/visual, auditory, written
To ensure communication is most likely to be effective in the project, the project manager should:
A ensure that everyone is copied on all emails.
B insist on a lower level of paper documents.
C train project staff in the most up-to-date communication techniques.
D develop a communication plan.
D develop a communication plan.
Successful project communications will most likely occur when:
A the project sponsor takes responsibility for planning all stakeholder
communication from the outset.
B email is the primary method used in order to get information to stakeholders in a speedy and efficient manner.
C a standard project communication format for reports is used to provide feedback to stakeholders.
D the different communication needs of each stakeholder group are fully understood.
D the different communication needs of each stakeholder group are fully understood.
What is likely to be a benefit to a project of having a communication plan?
A The project is more likely to finish on time.
B There will be greater adherence to the organisation’s governance and standards.
C The project will be less susceptible to uncontrolled change.
D There will be more focus on what benefits the project will be delivering.
B There will be greater adherence to the organisation’s governance and standards.
What action can lead to more consistent communication in the project?
A Only transmitting information that stakeholders have requested, ensuring that any excess information is kept to a minimum.
B Communication is carried out en masse ensuring that all stakeholders get all information.
C Communication is planned in advance and all messages delivered use the approved framework.
D Communicating information on a one-way basis reducing the need for stakeholders to waste their time providing feedback.
C Communication is planned in advance and all messages delivered use the approved framework.
One way that communication could be improved in the project is to:
A ensure that free flowing feedback channels are planned into the communication structure.
B ensure that communication is carried out as much as possible, transmitting as much information as possible.
C target only those stakeholders who seem to show a valid interest in the project.
D avoid planning communication too much so that messages are not seen as rigid and overly complex.
A ensure that free flowing feedback channels are planned into the communication structure.
What is a factor that is important when communicating as part of stakeholder engagement?
A Planned communication will help to establish the level of interest and power a stakeholder is likely to possess.
B Planned communication will increase the number of stakeholders who are likely to have an interest in the project.
C Planned communication will reduce the power of stakeholders who are likely to have an interest in the project.
D Planned communication is likely to reduce the number of valid stakeholders who have an interest in the project.
A Planned communication will help to establish the level of interest and power a stakeholder is likely to possess.
What could be considered a significant barrier to communication?
A Use of body language.
B Having formal meetings.
C Attitudes, emotions and prejudices.
D Use of informal communication channels.
C Attitudes, emotions and prejudices.
If planning a meeting where there were likely to be stakeholders with widely different levels of knowledge and experience attending, what practical proactive measure could the project manager take to reduce the impact of communication barriers?
A Ensure that the meeting room was reserved for a longer period than normal.
B Have a number of meetings where some would be technical and some non-technical.
C Aim for a common level of discussion avoiding too technical discussions.
D Ensure that a glossary of technical terms was made available in advance.
D Ensure that a glossary of technical terms was made available in advance.
What might be considered a disadvantage of virtual communication?
A Digital communication links never seem to work as required.
B Communication being misunderstood.
C There is no method for providing feedback.
D This method of communication tends to be time consuming.
B Communication being misunderstood.
Which factor is likely to have the biggest influence over the success of communication?
A The size of the communication plan.
B The method of communication chosen.
C The age range of those communicating.
D The type of project being delivered.
B The method of communication chosen.
What is the main aim of the communication plan?
A To increase the chances of achieving effective engagement.
B To comply with the structure of the project management plan.
C To identify the skills necessary to deliver a project.
D To increase the likelihood of benefits realisation.
A To increase the chances of achieving effective engagement.
