Quality management

Question 1

Who are the QMS principles set out by? And who do they apply to?

Answer 1

Under ISO 9001, they apply worldwide

Question 2

What are the 8 Quality Management Systems principles?

Answer 2

1. Customer focus
2. Leadership
3. People Involvement
4. Process Approach
5. Systematic approach to management
6. Continual improvement
7. Factual approach to decision making
8. Mutually beneficial supplier relations

Question 3

What is quality control?

Answer 3

Monitoring quality by sampling and testing materials continually to identify faults/defects. ensures that quality is maintained and improved

Question 4

What is quality assurance?

Answer 4

Making sure quality and safety standards are met by measuring how or if control measures were implemented. Assures fitness for purpose

Question 5

Who can assure quality?

Answer 5

Internal/ external organisational management through kite marks and other standards

Question 6

What is the ISO?

Answer 6

International Organisation for Standardisation,

Independent not for profit organisation

Question 7

What does the ISO do?

Answer 7

Ensure that products are compatible, fit for purpose and to make sure they work well in a global sense with technical specifications

Question 8

What are some examples of worldwide standardisation because of the ISO?

Answer 8

Screws and batteries.

all of europe now uses 230 volt 50 hz AC mains

Question 9

What does the BSI do/what are they responsible for?

Answer 9

Producing technical standards, supply certifications and test products against specifications across the UK.
Any product that is sold in the UK must be compliant with the BSI

Question 10

What kind of quality marks are there under the BSI?

Answer 10

1. Kite mark
2. CE marking - shows that a product has met EU safety, health and environment requirements
3. Choking hazards, toxic finishes, sharp corners for children’s toys
4. Flammability tests on clothing
5. Tractor - farming produce made in Britain
6. Eggs have lion quality stamp