quality management Flashcards
quality gap model
1: identify requirements
2: specify product
3: realize product
4: product related communication
5: does quality meet requirements
manufacturing vs services
manufacturing: tangible output can be inventoried low customer contact long response time
services: intangible output short response time quality difficult to measure high customer contact
quality inspection planning
method status document report correctice
material
- check minor and major attributes
- risk topics
- legal requirements
inspection
target —> scrap, rework, alternative usage
below target —> why? correct
above target —> improvement
quality planning
definition: voice of customer
developement: FMEA
sourcing and testing: cm and cmk
pre production: cp and cpk
start production
series production
cost of quality
cost of good quality -prevention costs, appraisal costs cost of bad quality -internal (downtime, process failure) -external (customer complaints, return)
FMEA
failure mode and effect analysis
- system analysis
- design analysis
- process analysis
steps:
- understand product
- structure analysis
- function analysis
- failure analysis
- risk calculation
- optimisation
pdca cycle
plan -context -leadership -plan -support do -operation check -performance evalutaion act -improve
RASIC
responsible accountable supporting informed consulted
EFQM business intelligence
direction-why
execution-how
results-what
radar
result approach deploy assess refine
muda
everything other than the minimum ampunt of equipment materials etc that doesnt add value is waste
push and pull system
push- produce as much as you can, large inventory, waste, poor communication
pull-only produced when demanded, low inventory
5s housekeeping
set in order shine standardise systematise sorr
smed
single minute exchange of die
reduce set up time (time between one good part and the other)
gemba walk
take action in reality not offices
