Quality Management Flashcards
Clinical labs operated under what principles?
Principles or quality management, quality assurance and quality control
What does quality management involve?
Containing costs but improving quality
How must labs and other business demonstrate quality improvement?
By implementing quality management concepts
What is quality?
Degree of superiority or excellence
What is understood by quality in healthcare?
It is the conformance to the requirements of users or customers. That is, satisfying the needs of the customers. (Patients)
What us cost?
It is an expenditure or the price that is paid for something
What is cost in healthcare?
Cost of quality
What is the total cost of ensuring that a product is of good quality?
Quality cost of cost of quality
What is conformance?
Conformance is doing the right thing to attain the right outcome. That sum reducing cost but maintaining or improving quality
What is non conformance?
Doing the wrong thing thereby incurring extra costs
What is the difference between cost of conformance and cost of non conformance?
Cost of conformance is anything that is spent to eliminate waste and improve productivity while cost of non conformance is anything that is spent because of waste or wasteful practices
What is quality management?
A management philosophy for organizational development as well as a management process for improving quality
