Quality Legislation Flashcards
Ongoing institution-wide evaluation of facility activities and customer satisfaction.
*demonstrates the ability to collect dependable data, conduct reliable analysis of data, and initiate appropriate system and process improvements.
QI - Quality Improvement
Five Processes of Continuous Quality Improvement:
Quality Planning Quality Teamwork Quality Monitoring Quality Improvement Quality Reviews
The complete program for quality care that “tracks outcomes” through schedules audits of appropriateness, applicability, and timeliness of patient care.
QA - Quality Assurance
The six quality assurance indicators or Sigmas or CLSI QSE’s
a statement that identifies a measurable monitor for an important aspect of patient care
Quality Adequacy Accuracy Timeliness Effectiveness Customer satisfaction
Procedural control is a component of a quality assurance program.
QC - Quality Control
3 processes of Quality Control that monitors analytical procedures:
Ensures the accuracy of the methodology used to test the specimen.
Ensures reproducibility of the analysis
Ensures the validity of the patient’s results prior to reporting.
A snapshot of analytical/procedural perception, continued quality improvement and an external tool for identifying performance issues and correcting them early by performing analysis on a specimen that is sent every 1-3 months from an outside source.
Proficiency Testing
The degree of closeness of a measured or calculated quantity to its actual value.
Accuracy
The ability of reproducing similar or same results…
Precision
Two programs necessary to monitor the accuracy, precision, and reliability of and analytical test are:
Levy-Jennings Control Charts,
and
Westgard Rules
An external evaluation process of healthcare services based on quality improvement principles.
*it is essential because it is the proof that the lab is operating according to the set of standards
Accreditation
The requirements for accreditation (that can be both internal and external testing) are:
Proficiency Testing
and
Quality Control
This emphasizes the continuous process improvements….
Total Quality Management
Litigation Process Phase
a) complaint is made against the defendant by the plaintiff.
b) appeal of the jury decision.
c) depositions are given.
