Brainscape's Knowledge GenomeTM

Browse over 1 million classes created by top students, professors, publishers, and experts.


See full index

CNML Exam > Quality Improvement And Change Management: Part 1 > Flashcards

Quality Improvement And Change Management: Part 1 Flashcards

1
Q

What quality improvement occurs when everyone at the organization is dedicated to continuous quality improvement?

A

Total Quality Improvement (TQM)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Which performance improvement was developed by Motorola?

A

Six Sigma

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Which model is a data driven performance model that aims to eliminate issues in processes?

A

Six Sigma

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What are the two models of six sigma?

A

DMAIC & DMADV

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What does DMAIC stand for?

A

(six sigma)
-Define
-Measure
-Analyze
-Improve
-Control

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What does DMADV stand for?

A

(six sigma)
-Define
-Measure
-ANalyze
-Design
-Verify

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What is the performance model derived from Toyota?

A

Lean

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Which improvement model focuses on reduction of waste, error free processes, and ensuring all processes have value

A

Lean

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Which process is about cost effectiveness and efficiency?

A

Lean

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Which combo process goal is to reduce error and waste?

A

Lean Six Sigma

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Which process involves performance improvement with cost reduction

A

Lean Six Sigma

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What method prevents healthcare associated infections and reduced patient harm

A

Comprehensive Unit-Based safety programs

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What can be used to create a continuous quality improvement method?

A

PDSA Cycle

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What does PDSA (cycle) stand for?

A

-Plan
-Do
-Study
-Act

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What process occurs when you identify a problem, implement solution, analyze data from implementation, then fully implement if successful

A

PDSA cycle

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What are some processes that can be used by quality improvement teams?

A

-PDSA cycle
-Fishbone diagram
-Driver diagram

17
Q

What are the 3 QI charts?

A
  1. Pareto chart
  2. Gantt chart
  3. PERT chart
18
Q

Which principle involves the 80/20 rule?

A

Pareto principle

19
Q

in Pareto principle, what do the percentages mean?

A

80/20
-80% of effect for for 20% of causes

20
Q

Which QI chart is used by teams to display activity and time?

A

Gantt Chart

21
Q

Why is a Gantt chart important?

A

Tracking project schedules

22
Q

Which chart was developed by US Navy?

A

PERT Chart

23
Q

What does PERT (chart) stand for?

A

Program Evaluation Review Technique

24
Q

which QI chart displays projects tasks and estimates the amount of time to complete each task?

A

PERT chart

25
Q

Which chart uses circles and rectangles to represent events

A

PERT chart

26
Q

Which chart s used for larger projects?

A

PERT (versus Gantt)

27
Q

What is the goal of a RCA?

A

Identify underlying problems or system issues

28
Q

What is a risk assessment process that aims to identify and correct potential process failures before an error occurs

A

FMEA (Failure Mode and Effects Analysis)

29
Q

Which process involves process mapping?

A

FMEA

30
Q

What is the difference between FMEA and HFMEA?

A

HFMEA narrowed for healthcare

31
Q

What is an event or error that reaches the patient causing death, permanent harm, or severe temporary harm and intervention is required to sustain life

A

Sentinel Event

32
Q

What is required after a sentinel event occurs

A

RCA

33
Q

Who performs an RCA after a sentinel event?

A

Joint Commission

34
Q

Which method is used to evaluate the care received by the patient from admission to discharge

A

Tracer Methodology

35
Q

Which QI looks an at a patients entire hospital experience?

A

Tracer Methodology

36
Q

What phenomenon occurs when error occurs due to multiple small causes of harm align

A

Swiss cheese

37
Q

What is a safe environment where staff can trust that they can report errors, near misses, or vulnerabilities without blame

A

Just culture

CNML Exam (7 decks)

Brainscape helps you reach your goals faster, through stronger study habits.
© 2024 Bold Learning Solutions. Terms and Conditions