Quality Improvement And Change Management: Part 1

Question 1

What quality improvement occurs when everyone at the organization is dedicated to continuous quality improvement?

Answer 1

Total Quality Improvement (TQM)

Question 2

Which performance improvement was developed by Motorola?

Answer 2

Six Sigma

Question 3

Which model is a data driven performance model that aims to eliminate issues in processes?

Answer 3

Six Sigma

Question 4

What are the two models of six sigma?

Answer 4

DMAIC & DMADV

Question 5

What does DMAIC stand for?

Answer 5

(six sigma)
-Define
-Measure
-Analyze
-Improve
-Control

Question 6

What does DMADV stand for?

Answer 6

(six sigma)
-Define
-Measure
-ANalyze
-Design
-Verify

Question 7

What is the performance model derived from Toyota?

Answer 7

Lean

Question 8

Which improvement model focuses on reduction of waste, error free processes, and ensuring all processes have value

Answer 8

Lean

Question 9

Which process is about cost effectiveness and efficiency?

Answer 9

Lean

Question 10

Which combo process goal is to reduce error and waste?

Answer 10

Lean Six Sigma

Question 11

Which process involves performance improvement with cost reduction

Answer 11

Lean Six Sigma

Question 12

What method prevents healthcare associated infections and reduced patient harm

Answer 12

Comprehensive Unit-Based safety programs

Question 13

What can be used to create a continuous quality improvement method?

Answer 13

PDSA Cycle

Question 14

What does PDSA (cycle) stand for?

Answer 14

-Plan
-Do
-Study
-Act

Question 15

What process occurs when you identify a problem, implement solution, analyze data from implementation, then fully implement if successful

Answer 15

PDSA cycle

Question 16

What are some processes that can be used by quality improvement teams?

Answer 16

-PDSA cycle
-Fishbone diagram
-Driver diagram

Question 17

What are the 3 QI charts?

Answer 17

1. Pareto chart
2. Gantt chart
3. PERT chart

Question 18

Which principle involves the 80/20 rule?

Answer 18

Pareto principle

Question 19

in Pareto principle, what do the percentages mean?

Answer 19

80/20
-80% of effect for for 20% of causes

Question 20

Which QI chart is used by teams to display activity and time?

Answer 20

Gantt Chart

Question 21

Why is a Gantt chart important?

Answer 21

Tracking project schedules

Question 22

Which chart was developed by US Navy?

Answer 22

PERT Chart

Question 23

What does PERT (chart) stand for?

Answer 23

Program Evaluation Review Technique

Question 24

which QI chart displays projects tasks and estimates the amount of time to complete each task?

Answer 24

PERT chart

Question 25

Which chart uses circles and rectangles to represent events

Answer 25

PERT chart

Question 26

Which chart s used for larger projects?

Answer 26

PERT (versus Gantt)

Question 27

What is the goal of a RCA?

Answer 27

Identify underlying problems or system issues

Question 28

What is a risk assessment process that aims to identify and correct potential process failures before an error occurs

Answer 28

FMEA (Failure Mode and Effects Analysis)

Question 29

Which process involves process mapping?

Answer 29

FMEA

Question 30

What is the difference between FMEA and HFMEA?

Answer 30

HFMEA narrowed for healthcare

Question 31

What is an event or error that reaches the patient causing death, permanent harm, or severe temporary harm and intervention is required to sustain life

Answer 31

Sentinel Event

Question 32

What is required after a sentinel event occurs

Answer 32

RCA

Question 33

Who performs an RCA after a sentinel event?

Answer 33

Joint Commission

Question 34

Which method is used to evaluate the care received by the patient from admission to discharge

Answer 34

Tracer Methodology

Question 35

Which QI looks an at a patients entire hospital experience?

Answer 35

Tracer Methodology

Question 36

What phenomenon occurs when error occurs due to multiple small causes of harm align

Answer 36

Swiss cheese

Question 37

What is a safe environment where staff can trust that they can report errors, near misses, or vulnerabilities without blame

Answer 37

Just culture