Quality Function Deployment

Question 1

Product Design

Answer 1

Product/service design has na impact on the process design and vice-versa

Question 2

What are the voices of Quality Function Deployment (QFD)?

Answer 2

Voice of customer

Voice of the producer

Question 3

What are the voices of Quality Function Deployment (QFD)?

Answer 3

Voice of customer

Voice of the producer

Question 4

Voice of customer

Answer 4

i. Identify customer needs
ii. Prioritize those needs
iii. Compare existing products based on those needs

Question 5

Voice of the producer

Answer 5

i. Identify design attributes

ii. Compare existing products based on those attributes

Question 6

Benefits of adopting QFD

Answer 6

• Decrease design costs and manufacturing costs
• Increase customer satisfaction
• Decrease time to market
• Decrease design changes

Question 7

House of Quality

Answer 7

Horizontally: Customer voice

Vertically: Company voice

Center: The body of the House it’s the exercise itself. Is where the voice of the customer and the voice of the company meet

Question 8

In House of Quality, the voice of the customers includes…

Answer 8

Customer requirements

Competitive evaluation - how customers see the competition

Question 9

In House of Quality, the voice of the company includes…

Answer 9

Product characteristics
Relationship matrix
Trade-off matrix
Setting Targets