Dimensions of Product Quality

Question 1

What are the 8 Dimensions of Product Quality?

Answer 1

Performance
Features
Reliability
Conformance
Durability
Serviceability
Aesthetics
Perceived Quality

Question 2

What are the 3 Dimensions of Quality?

Answer 2

Quality of Design
Quality of Conformance
Quality of Performance

Question 3

Quality of Design

Answer 3

Measures how concisely the characteristics of products or services match the needs and wants of customers

Question 4

Quality of Conformance

Answer 4

The performance of a product or service according to design and production;
You have no defects

Question 5

Quality of Performance

Answer 5

If you achieve Quality of Design and Quality of Conformance, you can achieve the quality of Performance

Question 6

Reliability

Answer 6

The mean time between failures

Question 7

Conformance

Answer 7

The higher the conformance, the lower is the defective rate

Question 8

Serviceability

Answer 8

The performance by employees

Question 9

Aesthetics

Answer 9

Colors, smell, the exterior, and the sensations that brings to us

Question 10

Perceived Quality

Answer 10

The user defines the quality; the perception by the consumer