quality control

Question 1

quality control

Answer 1

‘The maintenance of quality at a level that satisfies the customer & is economical to the producer of seller’

Question 2

Quality of Communication:

Answer 2

concerns with whether the multimedia package has met its goals in bringing about the correct changes in knowledge, behaviour & attitude in the intended audience. If not, it is unfit for the purpose which it was designed for.

Question 3

Quality of the Software

Answer 3

concerned with ensuring that there are minimum errors within the programming.

Question 4

Accurate & Up-to-Date Content:

Answer 4

ensuring that the correct content (text, graphics, sound, video) is provided & data is updated.

Question 5

Typographical Accuracy & Consistency:

Answer 5

concerned with ensuring that there are no spelling, typographical errors or inconsistencies in the multimedia product. During deadlines, this may be overlooked by publisher.

Question 6

4 main stages where quality control takes place

Answer 6

check materials (planning stage), check process (testing stage), test benchmark & final check.

Question 7

what are 3 principals of quality control?

Answer 7

customer focus, leadership

Question 7

what is customer focus in quality control?

Answer 7

• customers must be satisfied –> leads to better sales & results
• meet customer demand & expectations
• ^leads to benefits i.e. excellent reputation, building an expanded customer base & increased revenue & market share.

Question 8

what is leadership in quality control?

Answer 8

• inspiring employees to work towards a common goal
• influence of leadership guides employees to do their best in tasks
• communication, coordination etc.