Quality Assurance Flashcards
The degree or grade of excellence
Quality
Proper performance (according to standards) of interventions that are known to be safe, that are affordable to the society in question, and that have the ability to produce an impact on mortality, morbidity, disability and malnutrition.
Quality
Refers to activities that evaluate, monitor or regulate services rendered to consumers
Quality Control
A way to continuously improve performance at every level of operation in every functional area of an organization using all available human and capital resources
Quality Management
The process for objectively and systematically monitoring and evaluating the quality and appropriateness of patient care, for pursuing opportunities to improve patient care for resolving identified problem
Quality Assurance
Identifying an area where there is an opportunity for improvement, then outline the sequence of activities that should occur in order to solve that problem, and implementing them
Continuous Quality Improvement
Usual way of talking about physical and emotional limits to intimacy and familiarity in the health professional and patient relationship
Professional Boundary
Includes content that falls short of direct sexual encounter but makes the other person uncomfortable by comments or actions
Sexual Harassment
When a health professional develops an emotional connection with or an emotional availability to the client that may be impossible to maintain over the life span of the client
Enmeshment
Unwelcome sexual advances, requests, or other sexual conduct that is made a condition of employment, promotion, pay raise, or other job
Quid Pro Quo
Verbal or nonverbal behavior in the workplace: Focuses on the sexuality of another person or occurs because of the other person’s gender
Hostile Environment
It is unlawful to retaliate against an employee for reporting sexual harassment, filing a complaint or participating in an investigation of sexual harassmen
Retaliation
