Quality and Safety Flashcards
why does the inverse care law still exist
cost
access
use of emergency dental services
knowledge
SIMD and information from payment systems
why does harm occur in care
poor administrative system
poor communication
not enough equipment
time pressures
stressed
understaffed
hierarchy
poor leadership
how do we improve quality together
person centred care
shared decision making
learning and sharing
measurement and reliability
what are the key ingredients for quality
leadership
culture
ownership and involvement
relationships
learning from failure
recognise and celebrate success
sustain and spread
what is the safety climate survey
understanding the importance of a positive safety culture
thinking about it
measuring your safety climate
discussing it and reflecting on results
focussed action to improve
