Do No Harm

Question 1

what is the first priority

Answer 1

patient safety

Question 2

what does the francis report state

Answer 2

that patient safety is first priority

Question 3

what are non-technical skills

Answer 3

task management
team working
situation awareness
decision making

Question 4

what is the SBAR briefing model

Answer 4

situation
background
assessment
recommendation

Question 5

what are the common sources of risk

Answer 5

workload fluctuations
interruptions
fatigue
multitasking
failure to follow up
not following protocol
poor hand over
ineffective communication
unfamiliarity with task
inexperience
shortage of time

Question 6

what are the human factors

Answer 6

affect
perception
cognition
memory
motor activity
involuntary automaticity
stress
overload

Question 7

what are the operational skills

Answer 7

non-technical skills
incident reporting

Question 8

what are the organisational skills

Answer 8

systems factors
standardisation

Question 9

what are the human skills

Answer 9

perception, cognition, affect, psychomotor
impact of context

Question 10

how do we manage human factors

Answer 10

avoid relying on memory
review and simplify processes
standardise common processes and procedures
routinely use checklists
decrease reliance on being extra careful