Quality

Question 1

Quality Definition

Answer 1

Assessment of a product’s fit for purpose.

Applies both to products and also processes and procedures.

A product’s specifications and acceptance criteria are part of the work package description.

Question 2

Quality Planning

Answer 2

QP is part of PMP:

Roles and responsibilities
Processes
Continual Improvement procedures
Techniques for assurance e.g. audit
Quality control techniques: inspection, test and measure
Interactions with other processes, eg. config management

Question 3

Organisational Quality standards

Answer 3

ISO 9000 accreditation
Total Quality Management system
Investors in People
European Foundation Quality Model
external industry standards
Six Sigma

Question 4

Quality Assurance

Answer 4

The process associated with demonstrating and providing confidence to all stakeholders that quality requirements will be achieved.

Training
Audit
Lessons Learned
Supplier accreditation

Question 5

Quality Control Techniques

Answer 5

Inspection and Measurement
Walk-throughs - group goes through in detail (code or building)
Pareto Analysis - 80:20 rule. Find most important root cause of faults.
Process Control Charts. Tracks test readings over time for prediction and monitoring.

Question 6

Continuous Improvement

Answer 6

Using feedback and lessons learned to develop and improve outcomes. Involves collection of data. Ongoing process which might inform quality planning.

Question 7

Quality management benefits

Answer 7

Reduce problems and improve product quality.

Engenders stakeholder confidence

Reduces rework and provides cost savings

Improves confidence in safety

Improves efficiency and effectiveness over time.