Quality Flashcards
1
Q
Quality
A
Fit for purposes
Meet regulations
Satisfy customers need
2
Q
Why is quality important
A
Customer satisfaction/reputation
Avoid a lot of complaints and waste
Avoiding product recall which is a faith and costly
Avoid disruption
3
Q
Quality control
A
Is checking that the products or service meets the required standard
4
Q
Quality assurance
A
Checking of raw materials checking of the process and checking the end product Tests in a laboratory Mystery shopper Improves satisfaction Avoid dysfunctional
5
Q
Quality assurance
A
Everybody is responsible for the quality in the business
High cost
People worried about responsibility
Workers will fell valued less waste
