Quality

Question 0

Define reliability

Answer 0

Reliability is the probability of a product performing a specific function , under given conditions for a specified time without failure

Question 1

Definition of tolerance

Answer 1

A statement of precision that establishes limits within which the product or the service must meet the specifications .

Question 2

Guidelines that should govern any supervisors approach to a responsibility for quality

Answer 2

1. Quality must be built into the product no one can inspect it in
2. refuse to allow commonly accepted levels of delay or mistakes,defective material or defective workmanship
3. Search continually for problems and seek ways to improve the system
4. Focus supervision on helping people to do a better job
5. provide the tools and techniques that will enable people to have pride in their workmanship
6. eliminate fear encourage two way communication
7. Break down barriers between departments . Encourage problem solving through team work .

Question 3

How to get employees more interest In quality .

Answer 3

1. In the first place it’s important to sell the employees the importance of quality .
2. Start from the first day by stressing quality as well as output, to get them quality conscious .
3. Emphasize that the two must go hand in hand in your department .
4. When showing new employee how to a job.Be firm as to what kind of work is acceptable and won’t be accepted .
5. explain reason behind product or service quality limitations

Question 4

Define rework

Answer 4

Te remanufacture ,do over, adjust,modify, or otherwise repair a product or a services that has been rejected because of an observed or reported defect .

Question 5

Define defect

Answer 5

Any variation of the product or service that falls outside the prescribed tolerances.

Question 6

Why do employees make errors ?

Answer 6

Lack of training 
Poor communication 
Inadequate tools and equipment 
Insufficient planning 
Incomplete specifications and procedures 
Lack of attention or concern

Question 7

What is meant by quality ?

Answer 7

It is a measure of the degree to which a process ,product or service conforms to the requirements that’s have been established .

Question 8

Preventative costs

Answer 8

Inspection
Testing and
Quality control procedures,including education and motivation procedures

Question 9

Corrective costs

Answer 9

Damaged parts must be scrapped or reworked
Time and effort into redoing poor work
The cost of warranties that presume errors will be made must be corrected later .
The cost of handling customer complaints

Question 10

Define specification

Answer 10

The definition of expected performance of a product,quality or service . Usually stated by definite measurements of size,shape and finish