Quality Flashcards
what are some of the quality management activities?
- Quality planning
- quality assurance
- quality control
- continual improvement
What is the purpose of quality plan and who is it upon by ?
The quality plan sets out the desired attributes of work in scope and how these are to be assessed
Sponsor and governance board
What is the purpose of quality plan and who is it upon by ?
The quality plan sets out the desired attributes of work in scope and how these are to be assessed
Sponsor and governance board
What is documented by the quality plan?
• methods of verifying that the outputs meet requirements
• pass/ fail criteria for each method
• frequency of the tests, checks or audits that will be carried out
• requirements for resources needed
What is quality control and its focus ?
Quality control consists of inspection, measurement and testing to verify that the project outputs meet the acceptance criteria defined during quality planning.
Focused on preventing problems being passed on to the internal or external customer.
What sort of plans will be included the in plan for quality control
• sample size of tests, for example, the whole item or a percentage chosen at random
• test protocols, including resources required–people, equipment–third-party expertise or facilities
• independent performance and/ or witness testing by a regulator or process owner from business-as-usual”
Who establishes the quality control and why is it the least flexible
The project manager and it consists of a result of pass or fail
What is the purpose of quality assurance ?
The purpose of quality assurance is to create a process for evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards
Quality assurance answers one important question, which is ?
is the project actually following the processes and procedures as set out in the quality plan?
What is the purpose of decision gates?
The purpose of decision gates is to review and confirm viability of the work across the chosen life cycle
Reviews in advance of decision gates ask which four key questions?
• What has been achieved?
• What is required for the next stage?
• What are the key decisions to be made?
• Is the business case still viable,
Who is responsible for the Post Project Review?
The project manager is responsible for arranging a post-project review (PPR) that will take place shortly after the project is formally completed. If the project is terminated early, the PPR will be then be conducted at the point of termination
When is a benefit review carried out ?
A benefit review is carried out during benefits realisation and is a formal review of a programme or project, typically conducted 6–12 months after handover and commissioning of the deliverables
What is an audit’s objective?
An audit’s objective is to provide assurance to the sponsor that the project is being managed using the agreed governance and process
