Communication

Question 1

Define term communication

Answer 1

The ability to communicate is a core skill for people working in projects: to ensure objectives and requirements are understood, plans and benefits are shared, stakeholders are aligned, teams are motivated and knowledge is embedded

Question 2

what are the physical (non-verbal) communication consist of ?

Answer 2

Physical (non-verbal) communication includes facial expressions, the tone and pitch of the voice, and gestures displayed through body language.

Question 3

what are the advantages and disadvantages of physical (non-verbal) communication?

Answer 3

An advantage of physical communication is that important communication messages can be emphasised by aspects such as facial expressions and the variations in the tone and pitch of the voice.

A disadvantage of this type of communication is that the recipient may misinterpret the communication clues, leading to the wrong message being conveyed

Question 4

what are some of the questions you ask in a communication plan?

Answer 4

• What particular message( s) should be communicated to this particular stakeholder?
• Who, in the project organisation, is best placed to carry out this communication?
• What form of message medium or method will motivate this stakeholder to engage the most?
• When and how often should communication take place?
• What form of feedback can be solicited or expected?

Question 5

what are the benefits of yielding an effective communication plan?

Answer 5

• The most appropriate communication medium is used
• More focused communication to stakeholders”
• More consistent communication
• Communication can be systemically improved
• Greater adherence to the government’s standards

Question 6

what will an effective communication plan achieve?

Answer 6

communication plan for the project will increase the chances of achieving effective engagement, which in turn improves the chance of achieving objectives by having a positive influence on stakeholders’ behaviours