Quality

Question 1

how to identify quality

Answer 1

trademarks
samples
grades
commercial standards

Question 2

how does quality promote the image of the business

Answer 2

• good reputation
• brand awareness
• image = associated with quality
• quality products incr sales, profits, business growth attracts pot. investors
• support from community

Question 3

define quality

Answer 3

-goods’/services’ ability to satisfy a specific need
-characteristics of a product, satisfy consumers requirements
-provide an effective outcome w/out delays
-measured against set criteria
-constant improvement of all aspects of the business

Question 4

quality control vs quality assurance

Answer 4

control
- inspection of final product
- set targets
-measuring performance
-taking corrective measures
- ensures raw materials/workmanship meets the set standards

assurance
- inspection carried out throughout the production process to ensure standards are met every stage.
- ensures every process’ aim is to “get it right the first time”
- ‘building in’ of quality

Question 5

quality management

Answer 5

manage all activities necessary for consistently high standards
techniques/tools used to improve quality of the product
ensures consistency of quality of products

Question 6

quality performance

Answer 6

performance vs standards
assesment of goods
measured through
- physical product
- statistical output
- surveys of customers

Question 7

imp of quality

Answer 7

• customer satisfaction
  -efficienct use of time and resources
  -incr productivity
  -constant improvement
  -more likely to achieve vision/goals
  -places products above competitors
  -improves employees skills and knowledge through training

Question 8

quality indicators of general management

Answer 8

develop strategic plans
communicate vision, mission, goals
ensure empl. meet deadlines/targets
comprehend changes in business environments
set example of expected behaviour in terms of ethics/productivity

Question 9

quality indicators of administration

Answer 9

use modern tech
easily find info/docs
all systems are documented
docs stored neatly
relevant info is accessible

Question 10

quality indicators of financial

Answer 10

cash budgeting
financial records = up to date
invest surplus 4 passive income

Question 11

quality indicators of HR

Answer 11

low staff turnover
good working conditions
motivate/reward employees
ensure fair selection process

Question 12

quality indicators of purchasing

Answer 12

buy raw mat. in bulk, cheaper
reliable suppliers w best quality and price
no stock shortages
quantities delivered right time and place
stock control systems

Question 13

quality indicators of marketing

Answer 13

incr. market share
satisfy customers wants/needs
advertise wider range products, attract more customers
review value issues
pricing techniques, competitive advantage

Question 14

quality indicators of production

Answer 14

use machines/equip optimally
calc production costs
select production system (mass, batch)
empower workers 2 take pride in workmanship

Question 15

quality indicators of Public Relations

Answer 15

deal w/ neg publicity
regular press releases
implement sustainable CSI programmes
high standard of appearance

Question 16

correlation betw, management and success of business

Answer 16

-management makes right desicions, promotes productivity
-poor management = unproductive employees
-constant decision making / problem solving