Quality Flashcards
Project Management and Quality Management
1) customer satisfaction, 2) management responsibility, 3) continuous improvement, 4) prevention over inspection
Total Quality Management
Dr. Deming, continuous improvement is key
Zero Defects
Phillip Crosby, prevention over inspection
Fitness for Use
Joseph Juran, real needs of customers/stakeholders
Gold Plating
providing more than what the customer requested
Plan Quality Management Process
Determine and design the standards, policies, and procedures of the project
What does the scope baseline consist of?
Project scope, WBS, Work package, planning packages, WBS dictionary
What are the requirements documentation?
Business, stakeholder, solution, transition, project and quality
Cost of Quality
Preventative, appraisal and failure costs
activities + resources =
Quality goals
Grade
Characteristics of the product
Quality
Stability or predictability of the product
Conformance =
Prevention
Nonconformance
Inspection
Just in time
Little to no inventory than what is required to fulfill existing orders. This reduces costs by lower/eliminate inventory
Sum of probablity
100% or 1.0
Manage Quality Management Process
Validates the quality process NOT the product
Control Quality Management Process
Product or output of the process is measured against the specifications
Population testing
Tests EVERY ITEM and 100% confidence
Sample testing
Predetermined percentage of every item created. Discovers defects and keeps costs to a reasonable level
Fishbone diagram
Problem isolation
Scatter diagram
relationship between multiple variables
Control/run chart
output over time
Histogram
Defect by count
Pareto Diagram
Cumulative defect by count (80/20 rule)
+/-1
68.26%
+/-2
95.46%
+/-3
99.73%
+/-6
99.9997%
80/20 rule
80% of the problems arise from 20% of the issues/defects
