Quality

Question 1

Project Management and Quality Management

Answer 1

1) customer satisfaction, 2) management responsibility, 3) continuous improvement, 4) prevention over inspection

Question 2

Total Quality Management

Answer 2

Dr. Deming, continuous improvement is key

Question 3

Zero Defects

Answer 3

Phillip Crosby, prevention over inspection

Question 4

Fitness for Use

Answer 4

Joseph Juran, real needs of customers/stakeholders

Question 5

Gold Plating

Answer 5

providing more than what the customer requested

Question 6

Plan Quality Management Process

Answer 6

Determine and design the standards, policies, and procedures of the project

Question 7

What does the scope baseline consist of?

Answer 7

Project scope, WBS, Work package, planning packages, WBS dictionary

Question 8

What are the requirements documentation?

Answer 8

Business, stakeholder, solution, transition, project and quality

Question 9

Cost of Quality

Answer 9

Preventative, appraisal and failure costs

Question 10

activities + resources =

Answer 10

Quality goals

Question 11

Grade

Answer 11

Characteristics of the product

Question 12

Quality

Answer 12

Stability or predictability of the product

Question 13

Conformance =

Answer 13

Prevention

Question 14

Nonconformance

Answer 14

Inspection

Question 15

Just in time

Answer 15

Little to no inventory than what is required to fulfill existing orders. This reduces costs by lower/eliminate inventory

Question 16

Sum of probablity

Answer 16

100% or 1.0

Question 17

Manage Quality Management Process

Answer 17

Validates the quality process NOT the product

Question 18

Control Quality Management Process

Answer 18

Product or output of the process is measured against the specifications

Question 19

Population testing

Answer 19

Tests EVERY ITEM and 100% confidence

Question 20

Sample testing

Answer 20

Predetermined percentage of every item created. Discovers defects and keeps costs to a reasonable level

Question 21

Fishbone diagram

Answer 21

Problem isolation

Question 22

Scatter diagram

Answer 22

relationship between multiple variables

Question 23

Control/run chart

Answer 23

output over time

Question 24

Histogram

Answer 24

Defect by count

Question 25

Pareto Diagram

Answer 25

Cumulative defect by count (80/20 rule)

Question 26

+/-1

Answer 26

68.26%

Question 27

+/-2

Answer 27

95.46%

Question 28

+/-3

Answer 28

99.73%

Question 29

+/-6

Answer 29

99.9997%

Question 30

80/20 rule

Answer 30

80% of the problems arise from 20% of the issues/defects