QS0012-02: Change Management

Question 1

What is the definition of Change Control Management?

Answer 1

A systematic approach to managing changes made to a product or system. The purpose is to ensure that changes are consistent with requirements, that changes to dependencies or related systems and documentation are considered, and changed as appropriate, changes are documented, and that services are not unnecessarily disrupted. Tickets are used to document the initiation, execution, verification, and closure of action items during the process.

Question 2

How is the process of the change initiated?

Answer 2

Via tickets

Question 3

When must changes be communicated to affected parties?

Answer 3

Before the change

Question 4

How is change management controlled?

Answer 4

Configuration management processes (QS0014). This takes forms such as source control, configuration automation, documentation with manual reviews, and similar.

Question 5

QS0012-01: Change Management

Are changes tested in production systems?

Answer 5

No

Question 6

QS0012-01: Change Management

If an emergency change occurs, when do we notify the affected party?

Answer 6

Immediately