QM QA QC Flashcards
the attributes of a product or service offering its specific attributes to a degree of excellence
definition of quality
evaluation of different processes or tasks that occur in order to perform your job well
quality improvement
things that managers need to assure are present in the department, such as qualified technologists
quality assurance
the testing of equipment and accessories to ensure that they are working well
quality control
what is a quality radiograph?
one that posesses sufficient density, adequate penetration, appropriate contrast, defined structural outlines and resolution between tissue opacities
what must be developed to assess if a product or service meets, fails, exceeds standards?
standard criteria
an image density of ___ on anatomy of interest is a standard to evaluate density
1.0 DU
the extent to which the service provided is expected to meet the standard criteria and achieve the most favorable result
degree of quality
accepted standard deviation of density
20% or .2 DU above or below
goal of quality management
zero defect
zero defect
free of any flaws or deficiencies
where do non-technical characteristics prevail
determination of quality to customers, communication methods, degree and standard of patient care, cleanliness and design of facility’s environment
in order for a facility to measure quality of services, it must define and understand
its purpose, responsibilities, and objectives
how does a facility define and understand purpose, responsibilities, and objectives?
defining vision, mission, business values, and guiding principles
mission statements are designed to provide
the organization, employees, and customers with a true understanding of the operation and ultimate goal of the organization
the understanding of what resources the business must develop and value to success
business values
provide the values and strength for an organization to work during times of change
guiding principles
A management responsibility to assess safe and proper performance
Quality assurance
In addition to quality control, quality assurance includes:
preventative maintenance, acceptance testing, education and training
The development of equipment specifications (list of features) is part of
quality assurance
Which of the following persons must be involved in a Quality Management program at an imaging facility?
administrative director, medical director, technologists
Quality assurance programs are important, because they enable departments to
maintain a minimum of education / training qualifications, reduce unnecessary wastes and associated costs, improve technologists’ performance
Quality Improvement programs include quality assurance, quality control and:
evaluation and improvement of all clinical processes
Quality can be defined as
attributes or characteristics of a material at a specified level