QANTAS Support Language

Question 1

What does RAISE mean?

Answer 1

21.1.1.2 Qantas Support Language
The Company-approved method of raising concern is the Qantas Support Language process. The process is intended as a normal method of communication to resolve safety or operational concerns.

The acronym RAISE is used and the procedure consists of three stages, outlined below:

R
A
I
S
E
Relay information
Ask if they are aware, seek clarification
Indicate concern
Offer a Solution
Emergency Language (“You must act now” or a simple command such as “Go Around”)
INQUIRY
CONCERN
EMERGENCY
This procedure may be commenced at any stage commensurate with the urgency of the situation. Advancing through the steps must be continued until a satisfactory resolution is achieved. In time-critical situations, it may be necessary to advance to a higher stage without completing the earlier stages.