Q1 - Managing Productions and Service Operations Flashcards
Any process that accepts inputs and uses resources to change those
inputs in useful ways
Operations
_____ is any resources used to create goods and services
Input
_____ is all about converting inputs into outputs. This can be done either through manufacturing or service processes
Transformation process
It is the result of processes.
Output
Industrial chemicals like methylene chloride, borax powder, and phosphoric acid are produced by _______.
Chemical manufacturing firms
Services like those for the construction of ports, high-rise buildings, roads, bridges, etc., which are produced by ______.
Constructions firms
As a business expands, its operational processes also develop, necessitating proactive planning by management to avoid ______.
System disruptions
The process of efficiently and effectively planning, organizing, and controlling operations to achieve objectives
Operations management
It is about accomplishing a job with lower expenses compared to someone else performing the same task.
Efficiency
The quality of producing an intended or desired result.
Effectiveness
The measure of an organization’s ability to use its resources to produce
goods or services as effectively as possible
Productivity
As an operations manager, the engineer is tasked with identifying strategies to enhance the quality of ______ while simultaneously _______ within their department
Products or services
Reducing costs
This complex task is completed by a combination of human labor and the use of tools and machinery, and often involves chemical or
biological processes.
Manufacturing
A type of manufacturing or production facility that specializes in providing customized or made-to-order products, parts, or services for
a variety of clients
Job Shop
This converts the inputs into final goods or services.
Transformation
This refers to “any process that accepts inputs and uses
resources to change those inputs in useful ways.”
Operations
An example of final goods and services that includes
methylene chloride, borax powder, phosphoric acid,
and more; which are manufactured by chemical
manufacturing firms.
Industrial chemicals
An example of final goods and services that includes
oscilloscope, microwave tests systems, transistors,
cable testers, etc.
Electronic products
An example of final goods and services that includes
construction of ports, high-rise buildings, roads,
bridges, etc.
Construction services
An example of final goods and services that includes
transformers, circuit breakers, switch gears, power
capacitors, etc.
Electrical products
An example of final goods and services that includes
forklifts, trucks, loaders, etc., which are produced by
manufacturing firms.
Mechanical devices
An example of final goods and services that includes
like those for construction management and
supervision, project management services, etc.
Engineering consultancy service
They accurately defined operations management as
“the process of planning, organizing, and controlling
operations to reach objectives efficiently and
effectively
Aldag and Stearns
This is related to “the cost of doing something, or the
resource utilization involved.
Efficiency
This refers to the idea of “goal accomplishment.”
Effectiveness
This must be performed in coordination with the other
functions like those for marketing and finance.
Operations management
If an engineer manager has been assigned in this
position, his function is s “to determine and define the
equipment, tools, and processes required to convert the
design of the desired product into reality in an efficient
manner.”
Manufacturing
In this position under operations, he is responsible for
the actual construction of whatever bridge or road his
company has agreed to put up
Construction firm engineer
The engineer, in this position, must find ways to
contribute to the production of quality goods or
services and the reduction of costs in his department.
Operations manager
These processes are those that refer to the making of
products by hand or with machinery.
Manufacturing processes
This type is the one whose production is “based on
sales orders for a variety of small lots.
Job Shop
This type is the one whose production is “based on
sales orders for a variety of small lots.
Job Shop
Depending upon the customer’s needs, a job shop may
produce a lot consisting of how many similar parts?
20-200
What type of equipment is used in a job shop process?
General-purpose type
Ford Motors is an example of what type of
transformation process?
Machine-paced assembly line
Manufacturing processes
a.) job shop
b.) batch flow
c.) worker-paced line flow
d.) machine-paced line flow
e.) batch/continuous flow hybrid
f.) continuous flow
Capital costs should be ____ than labor costs.
Lower
As an engineer in charge of operations in a
construction firm, a _____ proposed should be first
feasible
plan
________ is the type of arrangement consists of
similar machines being grouped together in an
operation
Process layout
The basic function that remains the same for the
operations divisions of firms is to _____________
produce products or
services.
As most companies are expected to make profits, any
activity, _______those for operations, must be
managed to contribute to the accomplishment of such
objectives.
including
An ________ person performs a job at a lesser cost
than another person performing the same job.
Efficient
A __________ of operation and services
should be undertaken for organizations to survive and
grow.
systematic management
____________ have been emphasized to
provide more context and applications as an engineer
manager
Operations and management
Labor intensive and frequently active machines
describes _________
Job shop
________ is used by job shops in manufacturing
processes.
Process layout
Custom products are produced by __________.
job shops
_________, an engineering design company, offers
design based on customer needs.
Fluor Inc
Learning ________ is a study that optimizes a worker-paced
assembly line by graphing the number of tasks done
and the elapsed time
Graph
___________ is what Boston
Consulting Group employ when they receive an influx
of interns from different business colleges.
Install or hire auxiliary capacity
__________ is the type of
manufacturing process Marlboro Inc. utilize
Machine-paced assembly line
PricewaterhouseCoopers Inc. utilize __________
professional
services.
__________ in a construction firm
employ to address project delays due to a lack of
available plumbers and masonry.
Install or hire auxiliary capacity
__________ focuses on ensuring that products
meet designated performance expectations and
specifications.
Quality Control
Integrating material acquisition, movement, and
storage activities are objectives of _________.
Materials management
__________ management of purchasing and materials
crucial in _________ production firms.
Efficient, high-volume
Efficient acquisition and management of supplies and
materials is an objective of __________.
Purchasing and Materials
Management
Developing timetables specifying operation durations
is part of Production __________.
Scheduling
___________ considered essential in
management decision-making.
Production Planning
Forecasting future sales and translating them into
production demands is part of _________
Production Design
In _______, large volumes of
standardized products can be made with little to no
machine idleness
Woker-paced assembly line
High capital costs and specialized equipment are used
in ___
Machine -paces assembly line
Specialized equipment and fast processing with
standardized products are used in __________
Continuous flow
Large operations with varying flows based on time with
high economies of scale are called ____
Batch-continuous flow
The_______ type of service is known
for limited mix of services while having some
economies of scale.
Service shop
A computer and printer repair shop are an example of a _____
, which offered diverse
functions with limited staff
Service factory
Department stores and grocers are examples of ___
, which customers roam around the
shop.
Mass services
The ______ layout is considered
continuous productions and machinery
Line
The ______layout is considered on
services with high customer turnover and count.
Fixed
In ______ , there are fewer capital
costs while offering a high number of services to their
target demography
Professional services
Type of manufacturing service is used in the pharmaceutical industry.
Batch flow
This refers to a production layout arranged un a sequence to
accommodate processing of large volumes of standardized products or
services.
Worker-paced linw
It is also known as an automated assembly line with automated
machinery.
Machine-paced line flow
______ is typically used for high-volume production to achieve
economies of scale and reduce unit costs.
Continuous flow
It is a production system that combines elements of both batch
manufacturing and continuous flow manufacturing.
Hybrid flow
It refers to the provision of services to persons by hand or with
machinery
Service process
_______ offers a limited mix of services which results to some
economies of scale in operations.
Service factory
_______ refers to a type of service delivery model characterized by a
flexible and adaptable approach to meeting customer needs.
Service shop
An organization that caters to the needs of a vast number of individuals
concurrently.
Mass service
It specializes in providing specialized services to other businesses or
individuals.
Professional service
Supply designs for a physical plant, products, and promotion materials.
Design services
_____ help promote a firm’s products.
Advertising agency
It is the disparity between the worth of inputs and the worth of outputs
that signifies the value generated by these production processes.
Production system
A well-executed ______ ensures that these expectations are met, while
products with poor design tend to deter customers from making a
purchase.
Product design
It can be described as the process of predicting future sales for a
specific product, translating these predictions into the demand they
generate for various production facilities, and making arrangements for
securing these facilities.
Production planning
It is the phase of production control that involves creating schedules
that detail the duration of each operation in the production process.
Production scheduling
The management of ________ and _______ must be undertaken with a
high degree of efficiency and effectiveness specially in firms engaged
in high volume production.
Purchasing, Material
The process of establishing and maintaining appropriate levels of
reserve stocks of goods
Inventory control
It encompasses the strategic arrangement of the physical components
within a production system.
Work-flow layout
______ refers to the measurement of products or services against
standards set by the company.
Quality control
The transformation process identifies the inputs for production of final
goods or services.
F
A service factory offers an extensive mix of services which results to
some economies of scale in operations.
F
In worker-paced assembly line the size of operation is constant
F
Job shops manufacture products in small lots that are needed but
cannot be produced economically.
T
The batch flow process is where lots of generally borrowed designed
products are manufactured.
F
The function of a manufacturing engineer is to determine and define
the equipment, tools, and processes required.
T
Mechanical devices are produced by manufacturing firms.
T
Efficiency is related to the cost of doing something or the resource
utilization involved.
T
Professional services firms offer a diverse mix of services.
T
Scheduling is a very important activity because it helps management to
make decisions regarding capacity.
F
The process layout used in mass service is the rigid pattern of line flow
processing.
T
In continuous flow processing, operations are highly capital intensive
T
In the transformation process, the work-flow layout maybe done either
haphazardly or orderly.
T
In machine paced assembly line, capital equipment is a bigger cost
item than labor
T
A cost-effective work-flow layout maximizes variation in types of
material-handling equipment.
F
Five inputs in production process
Land
Labor
Capital
Raw materials
Information
Three transformation processes in production process
Equipment
Technology
Procedure
s
Two outputs of the production process
Products
Services
Two types of transformation processes
Manufacturing service
Service process
Seven characterization of worker-paced line flow
The products manufactured are m
ostly standardized
.
There is a clear process pattern.
Specialized equipment is used.
The size of operation is variable.
The process is worker
-paced.
The type of layout used is the line flow.
Labor is still a big cost item.
