Q1 - Managing Productions and Service Operations Flashcards
Any process that accepts inputs and uses resources to change those
inputs in useful ways
Operations
_____ is any resources used to create goods and services
Input
_____ is all about converting inputs into outputs. This can be done either through manufacturing or service processes
Transformation process
It is the result of processes.
Output
Industrial chemicals like methylene chloride, borax powder, and phosphoric acid are produced by _______.
Chemical manufacturing firms
Services like those for the construction of ports, high-rise buildings, roads, bridges, etc., which are produced by ______.
Constructions firms
As a business expands, its operational processes also develop, necessitating proactive planning by management to avoid ______.
System disruptions
The process of efficiently and effectively planning, organizing, and controlling operations to achieve objectives
Operations management
It is about accomplishing a job with lower expenses compared to someone else performing the same task.
Efficiency
The quality of producing an intended or desired result.
Effectiveness
The measure of an organization’s ability to use its resources to produce
goods or services as effectively as possible
Productivity
As an operations manager, the engineer is tasked with identifying strategies to enhance the quality of ______ while simultaneously _______ within their department
Products or services
Reducing costs
This complex task is completed by a combination of human labor and the use of tools and machinery, and often involves chemical or
biological processes.
Manufacturing
A type of manufacturing or production facility that specializes in providing customized or made-to-order products, parts, or services for
a variety of clients
Job Shop
This converts the inputs into final goods or services.
Transformation
This refers to “any process that accepts inputs and uses
resources to change those inputs in useful ways.”
Operations
An example of final goods and services that includes
methylene chloride, borax powder, phosphoric acid,
and more; which are manufactured by chemical
manufacturing firms.
Industrial chemicals
An example of final goods and services that includes
oscilloscope, microwave tests systems, transistors,
cable testers, etc.
Electronic products
An example of final goods and services that includes
construction of ports, high-rise buildings, roads,
bridges, etc.
Construction services
An example of final goods and services that includes
transformers, circuit breakers, switch gears, power
capacitors, etc.
Electrical products
An example of final goods and services that includes
forklifts, trucks, loaders, etc., which are produced by
manufacturing firms.
Mechanical devices
An example of final goods and services that includes
like those for construction management and
supervision, project management services, etc.
Engineering consultancy service
They accurately defined operations management as
“the process of planning, organizing, and controlling
operations to reach objectives efficiently and
effectively
Aldag and Stearns
This is related to “the cost of doing something, or the
resource utilization involved.
Efficiency
This refers to the idea of “goal accomplishment.”
Effectiveness
This must be performed in coordination with the other
functions like those for marketing and finance.
Operations management
If an engineer manager has been assigned in this
position, his function is s “to determine and define the
equipment, tools, and processes required to convert the
design of the desired product into reality in an efficient
manner.”
Manufacturing
In this position under operations, he is responsible for
the actual construction of whatever bridge or road his
company has agreed to put up
Construction firm engineer
The engineer, in this position, must find ways to
contribute to the production of quality goods or
services and the reduction of costs in his department.
Operations manager
These processes are those that refer to the making of
products by hand or with machinery.
Manufacturing processes
This type is the one whose production is “based on
sales orders for a variety of small lots.
Job Shop
This type is the one whose production is “based on
sales orders for a variety of small lots.
Job Shop
Depending upon the customer’s needs, a job shop may
produce a lot consisting of how many similar parts?
20-200
What type of equipment is used in a job shop process?
General-purpose type
Ford Motors is an example of what type of
transformation process?
Machine-paced assembly line
Manufacturing processes
a.) job shop
b.) batch flow
c.) worker-paced line flow
d.) machine-paced line flow
e.) batch/continuous flow hybrid
f.) continuous flow
Capital costs should be ____ than labor costs.
Lower
As an engineer in charge of operations in a
construction firm, a _____ proposed should be first
feasible
plan
________ is the type of arrangement consists of
similar machines being grouped together in an
operation
Process layout
The basic function that remains the same for the
operations divisions of firms is to _____________
produce products or
services.
As most companies are expected to make profits, any
activity, _______those for operations, must be
managed to contribute to the accomplishment of such
objectives.
including
An ________ person performs a job at a lesser cost
than another person performing the same job.
Efficient
A __________ of operation and services
should be undertaken for organizations to survive and
grow.
systematic management
____________ have been emphasized to
provide more context and applications as an engineer
manager
Operations and management
