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FINALS ENGMAN > Q1 - Managing Productions and Service Operations > Flashcards

Q1 - Managing Productions and Service Operations Flashcards

1
Q

Any process that accepts inputs and uses resources to change those
inputs in useful ways

A

Operations

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2
Q

_____ is any resources used to create goods and services

A

Input

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3
Q

_____ is all about converting inputs into outputs. This can be done either through manufacturing or service processes

A

Transformation process

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4
Q

It is the result of processes.

A

Output

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5
Q

Industrial chemicals like methylene chloride, borax powder, and phosphoric acid are produced by _______.

A

Chemical manufacturing firms

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6
Q

Services like those for the construction of ports, high-rise buildings, roads, bridges, etc., which are produced by ______.

A

Constructions firms

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7
Q

As a business expands, its operational processes also develop, necessitating proactive planning by management to avoid ______.

A

System disruptions

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8
Q

The process of efficiently and effectively planning, organizing, and controlling operations to achieve objectives

A

Operations management

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9
Q

It is about accomplishing a job with lower expenses compared to someone else performing the same task.

A

Efficiency

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10
Q

The quality of producing an intended or desired result.

A

Effectiveness

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11
Q

The measure of an organization’s ability to use its resources to produce
goods or services as effectively as possible

A

Productivity

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12
Q

As an operations manager, the engineer is tasked with identifying strategies to enhance the quality of ______ while simultaneously _______ within their department

A

Products or services
Reducing costs

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13
Q

This complex task is completed by a combination of human labor and the use of tools and machinery, and often involves chemical or
biological processes.

A

Manufacturing

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14
Q

A type of manufacturing or production facility that specializes in providing customized or made-to-order products, parts, or services for
a variety of clients

A

Job Shop

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15
Q

This converts the inputs into final goods or services.

A

Transformation

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16
Q

This refers to “any process that accepts inputs and uses
resources to change those inputs in useful ways.”

A

Operations

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17
Q

An example of final goods and services that includes
methylene chloride, borax powder, phosphoric acid,
and more; which are manufactured by chemical
manufacturing firms.

A

Industrial chemicals

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18
Q

An example of final goods and services that includes
oscilloscope, microwave tests systems, transistors,
cable testers, etc.

A

Electronic products

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19
Q

An example of final goods and services that includes
construction of ports, high-rise buildings, roads,
bridges, etc.

A

Construction services

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20
Q

An example of final goods and services that includes
transformers, circuit breakers, switch gears, power
capacitors, etc.

A

Electrical products

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21
Q

An example of final goods and services that includes
forklifts, trucks, loaders, etc., which are produced by
manufacturing firms.

A

Mechanical devices

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22
Q

An example of final goods and services that includes
like those for construction management and
supervision, project management services, etc.

A

Engineering consultancy service

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23
Q

They accurately defined operations management as
“the process of planning, organizing, and controlling
operations to reach objectives efficiently and
effectively

A

Aldag and Stearns

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24
Q

This is related to “the cost of doing something, or the
resource utilization involved.

A

Efficiency

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25
This refers to the idea of “goal accomplishment.”
Effectiveness
26
This must be performed in coordination with the other functions like those for marketing and finance.
Operations management
27
If an engineer manager has been assigned in this position, his function is s "to determine and define the equipment, tools, and processes required to convert the design of the desired product into reality in an efficient manner.”
Manufacturing
28
In this position under operations, he is responsible for the actual construction of whatever bridge or road his company has agreed to put up
Construction firm engineer
29
The engineer, in this position, must find ways to contribute to the production of quality goods or services and the reduction of costs in his department.
Operations manager
30
These processes are those that refer to the making of products by hand or with machinery.
Manufacturing processes
31
This type is the one whose production is "based on sales orders for a variety of small lots.
Job Shop
32
This type is the one whose production is "based on sales orders for a variety of small lots.
Job Shop
33
Depending upon the customer's needs, a job shop may produce a lot consisting of how many similar parts?
20-200
34
What type of equipment is used in a job shop process?
General-purpose type
35
Ford Motors is an example of what type of transformation process?
Machine-paced assembly line
36
Manufacturing processes
a.) job shop b.) batch flow c.) worker-paced line flow d.) machine-paced line flow e.) batch/continuous flow hybrid f.) continuous flow
37
Capital costs should be ____ than labor costs.
Lower
38
As an engineer in charge of operations in a construction firm, a _____ proposed should be first feasible
plan
39
________ is the type of arrangement consists of similar machines being grouped together in an operation
Process layout
40
The basic function that remains the same for the operations divisions of firms is to _____________
produce products or services.
41
As most companies are expected to make profits, any activity, _______those for operations, must be managed to contribute to the accomplishment of such objectives.
including
42
An ________ person performs a job at a lesser cost than another person performing the same job.
Efficient
43
A __________ of operation and services should be undertaken for organizations to survive and grow.
systematic management
44
____________ have been emphasized to provide more context and applications as an engineer manager
Operations and management
45
Labor intensive and frequently active machines describes _________
Job shop
46
________ is used by job shops in manufacturing processes.
Process layout
47
Custom products are produced by __________.
job shops
48
_________, an engineering design company, offers design based on customer needs.
Fluor Inc
49
Learning ________ is a study that optimizes a worker-paced assembly line by graphing the number of tasks done and the elapsed time
Graph
50
___________ is what Boston Consulting Group employ when they receive an influx of interns from different business colleges.
Install or hire auxiliary capacity
51
__________ is the type of manufacturing process Marlboro Inc. utilize
Machine-paced assembly line
52
PricewaterhouseCoopers Inc. utilize __________
professional services.
53
__________ in a construction firm employ to address project delays due to a lack of available plumbers and masonry.
Install or hire auxiliary capacity
54
__________ focuses on ensuring that products meet designated performance expectations and specifications.
Quality Control
55
Integrating material acquisition, movement, and storage activities are objectives of _________.
Materials management
56
__________ management of purchasing and materials crucial in _________ production firms.
Efficient, high-volume
57
Efficient acquisition and management of supplies and materials is an objective of __________.
Purchasing and Materials Management
58
Developing timetables specifying operation durations is part of Production __________.
Scheduling
59
___________ considered essential in management decision-making.
Production Planning
60
Forecasting future sales and translating them into production demands is part of _________
Production Design
61
In _______, large volumes of standardized products can be made with little to no machine idleness
Woker-paced assembly line
62
High capital costs and specialized equipment are used in ___
Machine -paces assembly line
63
Specialized equipment and fast processing with standardized products are used in __________
Continuous flow
64
Large operations with varying flows based on time with high economies of scale are called ____
Batch-continuous flow
65
The_______ type of service is known for limited mix of services while having some economies of scale.
Service shop
66
A computer and printer repair shop are an example of a _____ , which offered diverse functions with limited staff
Service factory
67
Department stores and grocers are examples of ___ , which customers roam around the shop.
Mass services
68
The ______ layout is considered continuous productions and machinery
Line
69
The ______layout is considered on services with high customer turnover and count.
Fixed
70
In ______ , there are fewer capital costs while offering a high number of services to their target demography
Professional services
71
Type of manufacturing service is used in the pharmaceutical industry.
Batch flow
72
This refers to a production layout arranged un a sequence to accommodate processing of large volumes of standardized products or services.
Worker-paced linw
73
It is also known as an automated assembly line with automated machinery.
Machine-paced line flow
74
______ is typically used for high-volume production to achieve economies of scale and reduce unit costs.
Continuous flow
75
It is a production system that combines elements of both batch manufacturing and continuous flow manufacturing.
Hybrid flow
76
It refers to the provision of services to persons by hand or with machinery
Service process
77
_______ offers a limited mix of services which results to some economies of scale in operations.
Service factory
78
_______ refers to a type of service delivery model characterized by a flexible and adaptable approach to meeting customer needs.
Service shop
79
An organization that caters to the needs of a vast number of individuals concurrently.
Mass service
80
It specializes in providing specialized services to other businesses or individuals.
Professional service
81
Supply designs for a physical plant, products, and promotion materials.
Design services
82
_____ help promote a firm's products.
Advertising agency
83
It is the disparity between the worth of inputs and the worth of outputs that signifies the value generated by these production processes.
Production system
84
A well-executed ______ ensures that these expectations are met, while products with poor design tend to deter customers from making a purchase.
Product design
85
It can be described as the process of predicting future sales for a specific product, translating these predictions into the demand they generate for various production facilities, and making arrangements for securing these facilities.
Production planning
86
It is the phase of production control that involves creating schedules that detail the duration of each operation in the production process.
Production scheduling
87
The management of ________ and _______ must be undertaken with a high degree of efficiency and effectiveness specially in firms engaged in high volume production.
Purchasing, Material
88
The process of establishing and maintaining appropriate levels of reserve stocks of goods
Inventory control
89
It encompasses the strategic arrangement of the physical components within a production system.
Work-flow layout
90
______ refers to the measurement of products or services against standards set by the company.
Quality control
91
The transformation process identifies the inputs for production of final goods or services.
F
92
A service factory offers an extensive mix of services which results to some economies of scale in operations.
F
93
In worker-paced assembly line the size of operation is constant
F
94
Job shops manufacture products in small lots that are needed but cannot be produced economically.
T
95
The batch flow process is where lots of generally borrowed designed products are manufactured.
F
96
The function of a manufacturing engineer is to determine and define the equipment, tools, and processes required.
T
97
Mechanical devices are produced by manufacturing firms.
T
98
Efficiency is related to the cost of doing something or the resource utilization involved.
T
99
Professional services firms offer a diverse mix of services.
T
100
Scheduling is a very important activity because it helps management to make decisions regarding capacity.
F
101
The process layout used in mass service is the rigid pattern of line flow processing.
T
102
In continuous flow processing, operations are highly capital intensive
T
103
In the transformation process, the work-flow layout maybe done either haphazardly or orderly.
T
104
In machine paced assembly line, capital equipment is a bigger cost item than labor
T
105
A cost-effective work-flow layout maximizes variation in types of material-handling equipment.
F
106
Five inputs in production process
Land Labor Capital Raw materials Information
107
Three transformation processes in production process
Equipment Technology Procedure s
108
Two outputs of the production process
Products Services
109
Two types of transformation processes
Manufacturing service Service process
110
Seven characterization of worker-paced line flow
The products manufactured are m ostly standardized . There is a clear process pattern. Specialized equipment is used. The size of operation is variable. The process is worker -paced. The type of layout used is the line flow. Labor is still a big cost item.

FINALS ENGMAN (9 decks)

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