PURCOMM Flashcards
use variety of comm forms
primary form of comm
COMMUNICATION
5 COMM SKILLS
LISTENING
SPEAKING
READING
WRITING
VIEWING
- interaction between 1,2, or groups
COMMUNICATION
SMR
SENDER - MESSAGE - RECEIVER
encoding
SENDER
content
MESSAGE
decoding
RECEIVER
includes, e-mails, social media, books, magazines
WRITTEN
INC F2F, TELEPHONE, READIO, TV
VERBAL
GRAPHS, CHARTS, MAPS, LOGOS
- TO SUPPORT WRITTEN COMMUNICATION
VISUALIZATION
INCS BODY LANGUAGE, GESTURES, HOW TO ACT
NON-VERBAL
THE DESIRED OUTCOME OR GOAL OF ANY COMMUNICATION PROCESS IS
MUTUAL UNDERSTANDING
a message is sent through a communication channel
THE COMMUNICATION PROCESS
4 COMM MODEL
ARISTOTLE
LASWELL
SHANNON-WEAVER
DAVID BERLO
model more focused on public speaking than interpersonal comm
ARISTOTLE
5 ELEMENTS OF ARISTOTLE
- SPEAKER
- SPEECH
- OCCASION
- AUDIENCE
- EFFECT
MODEL OF 5 W’S
LASWELL’S MODEL
LASWELL MODEL
WHO - COMMUNICATOR
SAYS WHAT - MESSAGE
IN WHICH CHANNEL - MEDIUM
TO WHOM - RECEIVER
WITH WHAT EFFECT - EFFECT
THE MODEL WAS DEVELOPED TO IMPROVE TECHNICAL COMM
SHANNON - WEAVER MODEL
A MODEL THAT DESCRIBES THE COMPONENTS OF A BASIC PROCESS OF COMMUNICATION (SMCR)
BERLO’S MODEL
SKILL OF AN INDIVIDUAL TO COMMUNICATE
COMM SKILLS
ATTITUDE TOWARDS AUDIENCE
ATTITUDES
NEEDS TO BE KNOWLEDGEABLE ABOUT THE SUBJ/TOPIC
KNOWLEDGE
VARIOUS ASPECTS OF SOCIETY
SOCIAL SYSTEM
IT COMES UNDER THE SOCIAL SYSTEM
CULTURE
SENDER OF MESSAGE
ENCODER
BODY OF A MESSAGE
MESSAGE CONTENT
includes language, gesture, body lang
ELEMENTS
WAY IN WHICH MESSAGE IS CONVEYED
TREATMENT
MESSAGE HOW IT IS ARRANGED
STRUCTURE
THRU THE FIVE SENSES
CHANNEL
ONE WHO RECEIVES MESSAGE AND DECODES IT
DECODER
THINKS ABOUT THE CONTENT OF THE SOURCE
RECEIVER
BELIEVES THAT THE SOURCE AND RECEIVER SHOULD BE ON THE SAME LEVEL
BERLO’S M
3 COMMON CHANNELS
ENCODING
DECODING
FEEDBACK - final part of comm
6 CATEGORIES OF BARRIER COMM (LPPPSA)
LANGUAGE BARRIERS
PSYCHOLOGICAL BARRIERS
PHYSIOLOGICAL BARRIERS
PHYSICAL BARRIERS
SYSTEMATIC BARRIERS
ATTITUDAL BARRIERS
LANGUAGE AND LINGUISTIC ABILITY BARRIER
LANGUAGE BARRIERS
PSYCHOLOGICAL STATE OF COMMUNICATORS CAN AFFECT HOW MESSAGE IS SENT
PSYCHOLOGICAL BARRIERS
RECEIVERS PHYSICAL STATE
PHYSIOLOGICAL BARRIERS
GEOGRAPHIC DISTANCE BETWEEN S AND R
PHYSICAL BARRIERS
INEFFECIENT INFO SYSTEMS
SYSTEMATIC BARRIERS
PERCEPTIONS THAT PREVENT PEOPLE TO COMMUNICATE
ATTITUDAL BARRIERS
7 Cs OF EFFECTIVE COMM
BE:
CLEAR
CONCISE
CONCRETE
CORRECT
CONSIDERATE
COMPLETE
COURTEOUS
TRUTHFUL AND RESPONSIBLE WAY OF COMM
ETHICAL COMM
3 TYPES OF FORMAL COMM (VHD)
VERTICAL - up and down (BOSS-YOU-EMPLOYEES)
HORIZONTAL - flows across a structure (YOU-COWORKERS)
DIAGONAL - in any direction
makes international comm and business management easier
GLOBALIZATION
manners and behavior acceptable in international and social business situations
INTERNATIONAL BUSINESS ETIQUETTE
also referred as the study of global comm or transnational comm
INTERNATIONAL COMM
directly affected by the process of globalization
GLOBAL COMM
4 MAJOR BENEFITS OF INTERNATIONAL COMM
(MSTI)
- MORE MARKETS TO REACH
- MORE SUPPLIERS TO ACCESS
- MORE TALENT TO HIRE
- MORE IDEAS TO HARNESS
3 BARRIERS OF INTERNATIONAL COMMUNICATION
(GLC)
GOVERNMENTAL BARRIERS
LANGUAGE
CULTURAL DIFFERENCES
INFO IS IMPLIED (COLLECTIVIST)
HIGH CONTEXT COMM
COMM IS EXPLICIT (INDIVIDUALISTIC)
LOW CONTEXT COMMUNICATION
focus on one agenda item after another
SEQUENTIAL
flow of time is viewed as a sort of circle
SYNCHRONIC
readily showing emotions
AFFECTIVE
DO NOT TELEGRAPH THEIR FEELINGS
NEUTRAL
subset of language as defined by purpose and setting
REGISTER
also called “LECT” is a specific form of language or language cluster
VARIETIES
PERCEIVED ATITTUDE AND LEVEL OF FORMALITY
LANGUAGE REGISTERS
language is fixed and static
FROZEN
used in official and ceremonial settings
FORMAL
language used to seek assistance
CONSULTATIVE
language used between friends
CASUAL/INFORMAL
language of people that share a close relationship or bond
INTIMATE
