10. CONDUCT INTERVIEW, HOW TO HANDLE CERTAIN CLIENTS

Question 1

SPECIAL CONSIDERATIONS DURING AN INTERVIEW (GCE)

Answer 1

GERONTOLOGIC VARIATION
CULTURAL AND ETHNIC VARIABILITY
EMOTIONAL VARIATION IN COMMUNICATION

Question 2

Not to approach an interview with an elderly client assuming that there is a health problem.
• Should assess hearing acuity first (Hearing loss- need to modify verbal technique)
• More often go for consult; have more health concerns that younger clients
• Need to believe they can trust you
• Shall speak clearly and straightforward using simple languages. Avoid modern slang
- Better is with significant others during the interview to provide clarity

Answer 2

GERONTOLOGIC VARIATION

Question 3

Difference in beliefs, communication styles, language, cultures and healthcare
practices

Answer 3

CULTURAL AND ETHNIC VARIABILITY

Question 4

Indifferent client, angry, depressed, manipulative, seductive or sensitive

Answer 4

EMOTIONAL VARIATION IN COMMUNICATION