Property Management SOE Flashcards

1
Q

What is a service charge?

A

Budget of money used to look after and maintain an estate.

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2
Q

Why would you carry out a H&S inspection?

A

It is good practice .
Ensures all areas in the Landlords responsibility are safe.
To be compliant with insurance.

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3
Q

What if the tenant did not respond to your request to clear the obstruction?

A
  • Check their leases
  • Remove at Landlords cost then Re-charge to that schedule of the Service Charge.
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4
Q

Why did you carry out a Tree Survey?

A
  • In line with RICS Guidance (Commercial Property Management in England and Wales)
  • Occupiers Liability Acts - ensure visitors are safe (duty of care on visitors and any persons other than visitors.)
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5
Q

Why are the tree works not carried out as part of the Landscaping contract?

A

Trees are outside the scope of the landscaping contract.
Specialist area. Landscapers may not have felling licence etc.

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6
Q

You say you ensured sufficient funds were in the service charge budget. What if there weren’t sufficient funds?

A
  • Check the terms of the leases regarding service charges.
  • Client to forward fund the recoup at service charge year end.
  • Advise of an overspend.
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7
Q

Why were the works at Church Hill not part of a regular landscaping contract?

A
  • Reactive prior to the Landscaping contractor being selected from the tenders.
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8
Q

How did you establish the extent of the service charge area?

A

Cross referenced the Landlords Title Plan with the Lease Plans of the Tenancies.

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9
Q

Why would you have a Landscape contract?

A
  • Best Practice
  • Easier to Budget
  • Ensures regular maintenance.
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10
Q

What legal documents are required in a vacant property?

A
  • Asbestos Register
  • Gas and Electric Certificates
  • Insurance Documents
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11
Q

How did you calculate management fees?

A
  • reasonable costs and overheads borne in the process of operating and the managing the services.
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12
Q

How long do you have to reconcile the service charge and provide the tenants with a report?

A

4 months

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13
Q

What is a planned inspection programme?

A
  • In line with agreed contract of Management
  • Management inspection to ensure lease compliance of tenants, health and safety of estate and insurance purposes.
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14
Q

What if the tenant does not pay their rent arrears and bailiffs have been unsuccessful?

A
  • RTL
  • Rent Deposit
  • Guarantor
  • Statutory Demand
  • Forfeiture
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15
Q

What are the primary roles of a property manager?

A
  • Collection of rent, service charge and other sums, and the management of the property.
  • Management including, health and safety compliance liaising with occupiers, appointing contractors, lease compliance, advising on arranging insurance
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16
Q

What should you do in relation to the procurement of 3rd Party Suppliers?

A
  • Signed contracts
  • Clear scope of service
  • Lengths of contract
  • One month termination notice capabilities
  • Approved contractor list
  • Accreditations
  • Insurance
  • Health and safety matters.
17
Q

What are RAMS?

A
  • Risk Assessment and Methods Statements
  • Produced following risk assessment by contractors.
  • helps manage any planned work and ensure that the necessary precautions have been communicated to all those involved.
18
Q

What is CDM?

A
  • The Construction Design and Management Regulations 2015.
  • Aims to improve health and safety in the industry from start to finish.