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Project Stakeholder Management Flashcards

1
Q

The best type of communication method for passing information to stakeholders is _____________.

A.
Smoke signals

B.
Face-to-face

C.
Email

D.
Telephone

A

B

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2
Q

The key factor in closing issues is the person to whom you will ________ the issue in order to resolve it.

A.
Communicate

B.
Write

C.
Send

D.
Escalate

A

D

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3
Q

You are the PM of the server update project for your co. this project has 543 stakeholders, many of which are end users. Some of the end users are critical of the server update because they’re concerned about where the data is stored, how they will access the data in the future and their mapped drivers. You’ve communicated with all of the users that the server update will change how the users will access their files and home folders in the future. Now some of the end users have been complaining to their functional managers about the change. In this scenario, what type of stakeholder are the end users?

A. Uninformed
B. Negative
C. Unresponsive
D. Low influence/ low interest

A

B

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4
Q

Beth is the PM of a new construction project for her organization’s client. This project will construct a new bridge in a major thoroughfare in her city. Beth is preparing for stakeholder identification because she wants to capture all of the internal and external stakeholders who may influence and be influenced by this project. In her preparations, Beth will need all of the following documents as inputs except for which one?

A. Project charter
B. Enterprise environmental factors
C. Organizational process assets
D. Communications management plan

A

D

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5
Q

You are the PM for a software development project for your co. this project will create a web-based application that will allow users to create maps for different hiking trails in America. You will be working with developers who are employees of your co. and developers who are contract-based. Your project will also include information from the National Parks Service, local communities, and hikers from around the USA. You and the project team will first complete stakeholder analysis to make certain that you have captured all of the project stakeholders. What are three logical steps to stakeholder analysis?

A. Identify the stakeholders, prioritize stakeholders, anticipate stakeholder responses
B. Identify stakeholders, confirm stakeholders, communicate project plan
C. Identify stakeholders, confirm project scope, create a response strategy
D. Identify stakeholders, meet with stakeholders to address concerns, create stakeholder response plan

A

A

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6
Q

You have been working on a project that will affect your entire co. of 1233 people. You and the project team should create a stakeholder register for the stakeholders, but id it necessary to create 1233 entries in the register?

A. Yes, all stakeholders should be identified
B. Yes, but it I appropriate to group the stakeholder for easier management
C. No, only the key stakeholders need to be identified in the stakeholder register
D. No, only negative stakeholders and key stakeholders must be documented in the stakeholder register

A

B

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7
Q

If Anna, the project sponsor, asks Mike, the PM, to create a visual diagram showing which stakeholders can affect the project the most based on their power in the co, which chart should Mike create?

A. Power/ influence diagram
B. Pareto
C. Tornado
D. Ishikawa

A

A

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8
Q

Which one of the following inputs would help a PM most to create a strategy for stakeholder management and engagement?

A. Project management plan
B. Stakeholder register
C. Enterprise environmental factors
D. Communications management plan

A

B

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9
Q

In an analysis of stakeholders, the PM and project team have discovered that some of the project stakeholders didn’t know about the change in the co’s approved computer operating systems. How would you classify these stakeholders?

A. Unaware
B. Uninformed
C. Lacking
D. Target for positive

A

A

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10
Q

If a functional manager is not in favor of a change of operating system for their employees laptops, how would you classify these stakeholders?

A. Neutral
B. Resistant
C. Leading
D. Hesitant

A

B

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11
Q

What is the purpose of the stakeholder management plan?

A. To convert all stakeholders to positive, supportive stakeholders
B. To identify the stakeholders who re opposed to the project
C. To manage the stakeholder’s attitudes toward the project
D. To communicate with the stakeholders about the project status

A

C

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12
Q

In the stakeholder management plan, a PM has identified the tactics for managing the stakeholders, and she has identified the positive stakeholders with which categorization?

A. Happy
B. Leading
C. Supportive
D. Informed

A

C

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13
Q

The stakeholder management plan includes all of the following components except for which one?

A. The relationships among stakeholders
B. The relationships among the project team
C. The schedule of stakeholders information distribution
D. Communication requirements for stakeholders

A

B

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14
Q

If there is a scheduling conflict in a project, which will cause a two-week delay, what should the PM do?

A. Report the problem to management
B. Report the problem to the stakeholders
C. Say nothing unless the delay becomes greater than two weeks
D. Propose a solution to management

A

D

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15
Q

If a PM has overlooked some stakeholders in the planning phase, right before beginning the first phase of execution, what should the PM do?

A. Immediately contact the stakeholders, apologize and analyze the stakeholders
B. Begin the project execution but contact the stakeholders for a meeting
C. Determine whether the oversight has damaged the project’s objectives
D. Schedule a meeting with stakeholders to catch them up of the project

A

A

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16
Q

How should a PM manage an unhappy but compliant stakeholder?

A. Ignore their complaints
B. Explain the benefits of the project
C. Categorize them as resistant
D. Some stakeholders may just be unhappy

A

B

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17
Q

Which one of the following is not one of the inputs for stakeholder engagement?

A. Change log
B. Org process assets
C. Communications management plan
D. Issue log

A

D

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18
Q

As a PM you have met with a functional manager and a sales manager to resolve their conflict, negotiate the difference and come to an agreement about the project requirements . what stakeholder tool and technique was used effectively in this scenario? What is the best answer?

A. Active listening
B. Stakeholder resolution
C. Management skills
D. Interpersonal skills

A

D

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19
Q

All of the following are examples of management skills except which one?

A. Presenting project information
B. Negotiating with stakeholder
C. Public speaking
D. Analyzing work performance

A

D

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20
Q

What type of communication is a secured e-mail considered to be?

A. Push
B. Interactive
C. Sensitive
D. Passive

A

A

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21
Q

You are the PM for your co. and you have contracted two organizations to complete parts of the project. The project requires that these two different co’s work together on parts of the project. One of the vendors will need to install network cables throughout a building, while the other co is responsible for connecting the networking cables to a central patch panel and to the individual networking receptacles. The vendors are in disagreement about how the work should take place. What is the best approach to manage this scenario?

A. The vendors are not stakeholders and must live up to the terms of their contract
B. The vendors are stakeholders and you should determine who will do what activities in the project
C. The vendors are not stakeholders but you should use conflict resolution to find the best solution for the contracted work
D. The vendors are project stakeholders and you should utilize conflict resolutions to find the best solutions for the project

A

D

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22
Q

Which one of the following examples best describes the concept of interactive communication in stakeholder management?

A. Sending an email to select project stakeholders
B. Creating a report on the project team
C. Hosting a project status meeting
D. Creating a secured project repository that only allowed stakeholders can access

A

C

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23
Q

One of the inputs to controlling stakeholders engagement is the issue log. How does the issue log help you prepare to control stakeholder engagement?

A. This is false; the issue log is not an input to control stakeholder engagement
B. The issue log will help you determine which stakeholders are causing the project issues
C. The issue log is needed only when issues are defined by stakeholders
D. The issue log will help you track and respond to issues and communicate issue status

A

D

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24
Q

Your project sponsor has requested that you find a software package to serve as a central repository for all project information. They would like for the software to capture, store and provide data analysis on key performance metrics. The software should be able to help complete reports, analyze data and track overall project performance. What is the project sponsor requesting?

A. Reporting system
B. Earned value management system
C. Project management information system
D. Integrated change control system

A

A

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25
Q

All of the following are types of communications that are related to stakeholder engagement except for which one?

A. Pull communications
B. Push communications
C. Interactive communications
D. Ad hoc communications

A

D

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26
Q

Stakeholder engagement is key to a successful project, so you and the project team have created a stakeholder management plan that includes many different methods for engaging stakeholders. As part of your plan, you should also reference what other project management plan component?

A. Project communications management plan
B. Project procurement contracts
C. Project scope statement
D. Milestone charts for the project schedule

A

A

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27
Q

A project has 78 stakeholders and will last 18 months. If two of the employees at the co are leaving soon and won’t be available as resources on the project, in addition to the project staffing document, what other document should be updated?

A. Stakeholder register
B. Risk register
C. Change log
D. Project schedule

A

A

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28
Q

A document containing all details related to identified stakeholders like name, organizational position, role in the project, main expectations, potential influence on the project, etc. is:

  1. Stakeholder analysis
  2. Stakeholder register
  3. Stakeholder log
  4. Identified stakeholder log
A

2

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29
Q

If a stakeholder has high interest in your project and high power or authority, then such stakeholders should be managed with following action plan:

  1. Manage closely
  2. Keep satisfied
  3. Keep informed
  4. Monitor closely
A

1

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30
Q

What is correct order of engagement levels of stakeholders?

  1. Aware, Resistant, Supportive, Leading, Managing
  2. Aware, Learning, Supportive, Working, Leading
  3. Unaware, Resistant, Neutral, Supportive, Leading
  4. Unaware, Resistant, Learning, Working, Leading
A

3

31
Q

A process of communicating and working with stakeholders to meet their needs or expectations, address issues as they occur and foster appropriate stakeholder engagement in project activities throughout the project life cycle, is known as:

  1. Plan stakeholder management
  2. Manage stakeholder expectations
  3. Manage stakeholder engagement
  4. Control stakeholder engagement
A

3

32
Q

Stakeholders have most influence on a project when the project –

  1. is in executing process group
  2. is in planning process group
  3. is in initiating process group
  4. is in the above mentioned process groups
A

3

33
Q

‘Manage Stakeholder Engagement’ comes under which process group?

  1. Initiating
  2. Executing
  3. Planning
  4. Monitoring and Control
A

2

34
Q

Which of the following is not considered when managing the engagement and expectations of stakeholders?

  1. Determine interests and level of influence of stakeholders
  2. Keep the stakeholders informed about progress of the project
  3. Send status reports and updates and changes made to the project management plan
  4. Involve the stakeholders in decision making
A

1

35
Q

Which of the following statements is incorrect?

  1. The ability of stakeholders to influence the project is typically highest during the initial stages and gets progressively lower as the project progresses.
  2. Stakeholder management planning is not an iterative process
  3. Power/influence grid groups the stakeholders based on their level of authority (power) and their active involvement (influence) in a project.
  4. Influence/impact grid groups the stakeholders based on their active involvement(influence) in the project and their ability to effect changes to the project’s planning or execution (impact)
A

2

36
Q

The implementation of which of the following processes decreases the risk of project failure?

Manage stakeholder engagement

Control stakeholder engagement

Plan stakeholder management

Develop stakeholder engagement

A

A

37
Q

The five levels of stakeholder engagement are…?

Oblivious, opposed, neutral, proactive, driving

Unaware, opposed, neutral, supportive, driving

Oblivious, resistant, neutral, supportive, leading

Unaware, resistant, neutral, supportive, leading

A

D

38
Q

Plan stakeholder management is fundamentally concerned with all the following except…?

Developing strategies to effectively engage stakeholders throughout the project

Development of the stakeholder register

Development of the stakeholder management plan

Identifying how the project will affect stakeholders

A

B

39
Q

You are engaged in gathering information from stakeholders regarding whose interests should be taken into account throughout the project. This is called:

Identify stakeholders

Stakeholder analysis

Expert judgment

Plan stakeholder management

A

B

40
Q

Which of the following is not included in the Stakeholder Management Plan?

Project lifecycle

Communications requirements

Impact of scope changes to stakeholders

Stakeholder management strategy

A

A

41
Q

Most projects will have a ___________ number of stakeholders.

Resistant

Supportive

Diverse

Unknown

A

C

42
Q

Which of the following is not an input to the Control Stakeholder Engagement process?

Project management plan

Issue log

Project documents

Work performance information

A

D

43
Q

The ability of stakeholders to influence the project is typically highest at the _________ stages.

Planning

Initial

Executing

Design

A

B

44
Q

The three ‘I’s’ of stakeholders are…?

Independence, influence and inquiry

Importance, inquiry and influence

Interest, influence and importance

Influence, inquiry and importance

A

C

45
Q

A stakeholder is…?

Anyone who is involved in the project

Anyone positively or negatively impacted by the project

Anyone who can influence the direction of the project

Anyone who can impact/be impacted positively or negatively by the project

A

D

46
Q

Which of the following is a Manage Stakeholder Engagement tool?

A Change requests
B Organizational process assets
C Project documents updates
D Interpersonal skills

A

D

47
Q

Which of the following is NOT a Manage Stakeholder Engagement output?

A Change requests
B Organizational process assets updates
C Communication methods
D Stakeholder register update

A

C

48
Q

Brent’s status meetings keep getting longer and longer, because team members continue to argue about solutions to problems, most of which were resolved in previous meetings. What should you use to prevent this problem?

A Project management plan
B Communications management plan
C Stakeholder management
D Issue log

A

D

49
Q

All of the following are outputs of the Control Stakeholder Engagement process EXCEPT:

A Work performance information.
B Change requests.
C Project management plan updates.
D Stakeholder register.

A

D

50
Q

Your communications management plan assumed that all of your stakeholders would read their email to receive important project information. Since then, you have learned that executives’ email is often read by their assistants. As a result, you changed your communications management plan to communicate important information in briefing meetings. Where else would you document the knowledge you gained?

A Project charter
B Communications management plan
C Organizational process assets
D Enterprise environmental factors

A

C

51
Q

The purpose of your project is to engineer and implement a set of business processes for the training department and you are nearing the end. You’ve done a good job at controlling stakeholder engagements. It is now time to share what you have learned. Which of the following represents your next steps?

A Prepare a new presentation of all the things your team learned during the project

B Update organizational process assets to include feedback from project stakeholders concerning how the project was operated

C Update the organizational process assets to include upgrades of the new work authorization system

D Refer to the stakeholder management plan

A

B

52
Q

What is the best use of status meetings with the Control Stakeholder Engagement process?

A to exchange information on engaging organization structures
B To report on the impact of cost overrun to the stakeholders
C To report on project progress
D To exchange and analyze information about stakeholder engagement

A

D

53
Q

The Plan Stakeholder Management process is important because:

A It helps effectively engage stakeholders throughout the project.
B PMBOK® requires it.
C It is a component of the project management plan.
D The stakeholders asked for it.

A

A

54
Q

The department manager wants to select a system for the best cost, while the technical director wants a system with the latest technology. The project manager must be sure to manage __________.

A Scope
B Dual work plans
C Separate communications
D Stakeholder expectations

A

D

55
Q

Which of the following is an input to the Control Stakeholder Engagement process?

A Work performance data
B Change log
C Project charter
D Work performance information

A

D

56
Q

Which of the following is NOT a Manage Stakeholder Engagement benefit?

A Increases the likelihood of project acceptance
B Addresses concerns that have not become issues
C Clarifies and resolves issues that have been identified
D Maximizes stakeholder change requests

A

D

57
Q

Manage Stakeholder Engagement is a process that refers to:

A Communicating and working with the stakeholders to meet their needs and addressing issues as they occur.
B Identifying the people (stakeholders) who are positively or negatively impacted by the project.
C Managing the change readiness of the organization.
D The level of authority that the project manager is granted over the team resource.

A

A

58
Q

General management skills related to harmonizing the group include __________.

A Reporting on the work the team is doing and focusing on rewards and recognition
B Facilitating consensus, influencing people, negotiating agreements, modifying organizational behavior
C Documenting project status
D Tracking project progress

A

B

59
Q

Which of the following is an input to Plan Stakeholder Management?

A Project charter
B Stakeholder management plan
C Project management plan
D Expert judgment

A

C

60
Q

There are 23 communication channels in your project. You know how critical it is to engage stakeholders during the whole project and how important it is to understand engagement levels. Which of the following is NOT considered an engagement level classification?

A Leading
B Unaware
C Clueless
D Resistant

A

C

61
Q

Which of the following enterprise environmental factors should Sam focus on when planning stakeholder management?

A Organizational culture
B Local politics
C Relationships
D Interpersonal skills

A

A

62
Q

Classification models used with the Identify Stakeholder analysis include all the following EXCEPT:

A Salience model.
B Influence/impact grid.
C Influence/expectations grid.
D Power/influence grid.

A

C

63
Q

__________ includes managing communications to satisfy the needs of, and resolve issues with, project stakeholders.

A Manage Communications
B Plan Communications Management
C Manage Stakeholder Engagement
D Control Communications

A

C

64
Q

You are overwhelmed with all the organization process assets to consider when planning stakeholder management. You decide to start with the most powerful one. Which asset will you be focusing on?

A Lessons learned
B Processes
C Policies
D Governing documents

A

A

65
Q

The __________ process involves monitoring overall project stakeholder relationships and adjusting strategies and plans for engaging stakeholders.

A Control Communications
B Control Risks
C Control Stakeholder Engagement
D Manage Stakeholder Engagement

A

C

66
Q

Who is usually responsible for managing stakeholders’ expectations?

A Sponsor
B Program manager
C Project manager
D Stakeholder coordinator

A

C

67
Q

The project stakeholder is:

A The person or group of people assisting with matters such as project funding and clarifying scope questions.
B The person or group of people responsible for the project management activities.
C The person or group of people responsible for writing the project charter.
D The person or group of people actively involved in the project, or whose interests may be impacted by the project.

A

D

68
Q

Manage Stakeholder Engagement is a/an __________ process.

A Initiating
B Monitoring and Controlling
C Executing
D Closing

A

C

69
Q

During Plan Stakeholder Management, expert judgment can be obtained through all of the following EXCEPT:

A Focus groups
B Status meetings
C Surveys
D Individual consultations

A

B

70
Q

Inputs to the Identify Stakeholders process include:

A Procurement documents
B Work performance data
C Project management plan
D Issue log

A

A

71
Q

Stakeholder engagement activities are included in the __________ and are executed during the __________ of the project.

A Project management plan, controlling process
B Stakeholder management plan, life cycle
C Project management plan, execution
D Stakeholder management plan, monitoring and closing

A

B

72
Q

The stakeholder register contains details related to the identified stakeholders including all of the following EXCEPT:

A Stakeholder location.
B Phase in the life cycle with the most interest.
C Classifications such as resister.
D Contract negotiations.

A

D

73
Q

Which of the following is an input to the Manage Stakeholder Engagement process?

A Change log
B Project documents updates
C Change requests
D Organizational process assets updates

A

A

Project Management (4 decks)

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