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Project Management > Project Communications Management > Flashcards

Project Communications Management Flashcards

1
Q

Information is not useful to the receiver if it is now __________.

A. Timely
B. Interesting
C. Complex
D. Scarce

A

D.

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2
Q

The people who get specific types of information from the project manager are ________.

A. Project team members
B. Stakeholders
C. Project administrators
D. People in the communications plan

A

D.

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3
Q

Which type of channel is the best for good communication?

A. Email
B. Phone
C. Fax
D. All of the above

A

D.

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4
Q

How do you get the communications requirements for stakeholders?

A. Prayer
B. Ask them
C. Meetings
D. Osmosis

A

B

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5
Q

In addition to stakeholder needs, who else’s needs should be considered when establishing communication requirements?

A. The sponsor
B. Advisory board
C. Customer
D. Project manager

A

D

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6
Q

The _______ is the most important stakeholder to keep current on the project execution.

A. Advisory board
B. Project member
C. Sponsor
D. Consultant

A

C

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7
Q

It is important to control the ________ of the software just as much as the hardware technologies.

A. Version
B. Amount
C. Brand
D. Concept

A

A.

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8
Q

You need to know the volume and type of information that will be communicated when considering the best ________ for communication during the project.

A. Technology
B. Encoding
C. Places
D. People

A

A.

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9
Q

The the three directions of communications listed in the PMBOK are upward, downward and ________ communications.

A. Outward
B. Lateral
C. Distant
D. Inward

A

B

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10
Q

Project records must be:

A. Lengthy
B. Detailed
C. Permanent
D. Tactical

A

C

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11
Q

The part of performance reporting that is an estimate of the future is:

A. Progress reporting
B. Schedule
C. WBS
D. Forecasting

A

D

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12
Q

If performance reporting shows a completion percentage, you are doing:

A. Forecasting
B. Scheduling
C. Progress reporting
D. Status reporting

A

C

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13
Q

The report that explains the current condition of the project is:

A. Progress reporting
B. Status reporting
C. Forecasting
D. Schedule analysis

A

B

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14
Q

Performance reports usually discuss _________ between actual and estimated performance on the project:

A. Variances
B. Difference
C. Relationships
D. Connections

A

A

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15
Q

The best type of communication method to pass info to stakeholders is:

A. Smoke signals
B. F2F
C. Email
D. Telephone

A

B

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16
Q

The key factor in closing issues is the person to whom you will ________ the issue in order to resolve it.

A. Communicate
B. Write
C. Send
D. Escalate

A

D

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17
Q

________ acceptance of the product of the project is done during Administrative Closure.

A. Formal
B. Written
C. Oral
D. Electronic

A

A

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18
Q

You should do Administrative Closure at the end of each ________ of the project.

A. Deliverable
B. Month
C. Phase
D. Week

A

C

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19
Q

Project archives need to be ________ to be most useful.

A. Written
B. Oral
C. Controlled
D. Indexed

A

D

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20
Q

Acceptance of the output of the project by the sponsor or customer should be ________.

A. Early
B. Oral
C. Formal
D. Indexed

A

C

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21
Q

The abbreviation for the portion of the approved cost estimate that is to be spent on tasks during a given, measured period is:

A. EV
B. AC
C. PV
D. DC

A

C

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22
Q

The abbreviation for the amount that was budgeted for work to be performed is:

A. EV
B. AC
C. PV
D. DC

A

C

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23
Q

The abbreviation for costs actually incurred is:

A. EV
B. AC
C. PV
D. DC

A

B

24
Q

What is your CPI if EV = 5 and AC = 4?

A. 0.80

B. 1.0

C. 1.25

D. 2.0

A

C

25
Q

What is your CPI if AC = 10 and EV = 8?

A. 0.80

B. 80

C. 1.25

D. 2.0.

A

A

26
Q

What is your CPI if EV = 20 and AC = 20?

A. 4.0

B. 1.0

C. 2.0

D. 1.25

A

B

27
Q

What is your SPI if EV = 8 and PV = 6?

A. 1.33

B. 0.66

C. 1.0

D. 0.75

A

A

28
Q

What is your SPI if PV=8 and EV = 6?

A. 1.0

B. 0.75

C. 1.33

D. 2.0

A

B

29
Q

N (N-1)/2 is the formula for:

A. Industrial estimation

B. Channels of communication

C. Risk assessment

D. Quality levels

A

B

30
Q

In project communication model, many elements must be present to allow communication to occur. One element, noise, can prevent the effectiveness of the communication message. Of the following, which one is an example?

A. Email servers
B. As-hoc conversations
C. Contractual agreements
D. Distance

A

D

31
Q

You are a PM for a large technical project. You believe that Jose has received an important message but does not agree with it based on his body language. This is knows as:

A. Acknowledgement
B. Transmission
C. Negotiation
D. Decoder

A

A

32
Q

You are a PM on a project. Management has requested that you create a document detailing what information will be expected from stakeholders and to whims that information will be disseminated. Management is asking which if the following?

A. Roles and responsibility matrix
B. Scope management plan
C. Communications management plan
D. Communications worksheet

A

C

33
Q

Which of the following will help you as a PM complete the needed communications management plan by identifying the stakeholders’ communication needs?

A. Identification of all communication channels
B. Formal documentation of all communication channels
C. Formal documentation of all stakeholders
D. Lessons learned from previous similar projects

A

D

34
Q

If a project has 32 stakeholders involved, how many communication channels do you have?
A. Depends on the number of project team members
B. 496
C. 32
D. 1

A

B.

32(32-1)/2 = 496

35
Q

If a project had 19 stakeholders and adds 3 team members, how many communication channels are there compared to before:

A. 171
B. 231
C. 60
D. 1

A

C. Original value - new value

36
Q

Your project will utilize push and pull communications on a daily basis. A memo has been sent to you and project team members and the project customers from the project sponsor. In this instance who is the encoder?

A. Sponsor
B. PM
C. Project team
D. Project customers

A

A

37
Q

In a multinational project, Mary has to plan for project assumptions and constraints that affect how she and the other project stakeholders will communication. Which one of the following is an example of a project communication constraint?

A. As-hog conversations through web conferencing software
B. Demands for formal reports
C. Stakeholder management
D. Geographical locates of the project team

A

D

38
Q

PMs can present project information in many different ways. Which one of the following is not a method a PM can use to present project performance?

A. Histograms
B. S-curves
C. Bar charts
D. RACI charts

A

D

39
Q

How the message is communicated affects the meaning of the message. Of the following, which term describes the pitch and tone of an individuals voice?

A. Paralingual
B. Feedback
C. Effective listening
D. Active listening

A

A

40
Q

If a project has an EVM outside the acceptable threshold for the project, what type of report is needed for management?

A. Progress report
B. Forecast report
C. Exception report
D. Trends reports

A

C

41
Q

You are presenting the project performance to your key stakeholders. Several of the stakeholders receive phone calls during your presentation and this is distracting from your message. This is an example of.

A. Noise
B. Negative feedback
C. Outside communications
D. Message distracted

A

A

42
Q

If you host project meetings ever week, of which f the following is not a valid rule for project meetings?

A. Schedule recurring meetings asap
B. Allow project meeting to last as long as needed
C. Distribute meeting agendas prior to the start of the meeting
D. Allow the project team to have input to the agenda.

A

B

43
Q

The three basic elements needed for communication in project management include which of the following?

A. Words, sentences, paragraphs
B. Proper grammar, spelling, ideas
C. Verbal, nonverbal, action
D. Sender, receiver, message

A

D

44
Q

Your project is slated to last three years and will include stakeholders from four different counties. In this project, you rely heavily on teleconferencing and web collaboration software to reduce the travel costs throughout the project life cycle. Based on this information, which one of the following is a factor that may affect project communication?

A. Communications management
B. Management by walking around
C. Project length
D. Variance analysis reporting

A

C

45
Q

What percentage of a message is sent through nonverbal communications, like hand gestures, facial expressions etc.

A. More than 50%
B. 30-40%
C. 20-30%
D. 10-20%

A

A

46
Q

One of the enterprise environmental factors that your project communication management plan must address is the concept of lessons learned documentation. When does lessons learned identification take place?

A. At the end of the project
B. At the end of each project phase
C. Throughout the project lifecycle
D. Whenever a lesson has been learned

A

C

47
Q

Why would a project team complete lessons learned documentation?

A. To ensure project closure
B. To show management what they’ve accomplished in the project
C. To show the project stakeholders what they’ve accomplished in the project
D. To help future project teams to compete their projects more efficiently

A

D

48
Q

Often as a project manager you will have to negotiate. Negotiations work best in which environment?

A. Caution and yielding
B. Sincerity, honesty, and extreme caution
C. Mutual respect and admiration
D. Mutual respect and cooperation

A

D

49
Q

If your project team has 13 members and you are told you will receive an addition 7 next week. How many channels of communication will you have next week?

A. 1
B. 78
C. 190
D. 201

A

C

50
Q

Performance reporting should generally provide information on all of the following except for which one?

A. Scope
B. Schedule
C. Labor issues
D. Quality

A

C

51
Q

Which one of the following is an output of performance reporting?

A. Trend analysis
B. EVM
C. Variance analysis
D. Change requests

A

D

52
Q

What is the process of sending information from the project manager to the project team?

A. Functioning
B. Matrixing
C. Blended communications
D. Transmitting

A

D

53
Q

George is a PM on a project. He considers the relationship between himself and the customer to be of utmost importance. Which one of the following is a valid reason for George’s beliefs?

A. The customer will complete George’s performance evaluation. A poor communication model between George and the cusp tee will affect his project bonus
B. The customer is not familiar with project management. George must educate the customer about the right process.
C. The customer is always right.
D. The communication between the customer and George can convey the project objective more clearly than can the language in the project contract

A

D

54
Q

Betty is a PM. Her project has 45 stakeholders in two different time zones. According to the communications model, which one of the following means that communications occur when Betty communications with the project team?

A. Transfer of knowledge
B. Outputting of knowledge
C. Presence of knowledge
D. Transmission of knowledge

A

A

55
Q

What are the four inputs to managing the project communications?

A. Communications management plan
B. Work performance reports
C. Enterprise environmental factors
D. Organizational process assets

A

All of the above

Project Management (4 decks)

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