Project Quality Management (11) Flashcards
Project Quality Management: Planning Process Group Activity?
Plan quality Management
Project Quality Management: Executing Process Group Activity
Manage quality
Project Quality Management: Monitor & Control Process Group Activity
Control Quality
What is the “Project Quality Management” objective?
it includes processes and activities of the performing organization that determine Quality Policies regarding:
1) Planning
2) Managing
3) Controlling
.. of all project and product quality requirements
Project Quality Management: What are the Processes?
Consist of three subprocesses
1) plan quality management
2) manage quality
3) control quality
* *PM responsibility to hold project to these requirements*
Quality Concepts: Definition of Quality?
defined as the degree to which a set of inherent characteristics fulfill requirements
Quality Concepts: Definition of Customer Satisfaction?
Obtained through conformance to requirements (product what was promised) and fitness for use (the project or service must satisfy real needs)
Quality Concepts: Definition of Quality vs Grade?
Grade is a rank or category measuring features or characteristics of a product
Low quality is always a problem while Low Grade is NOT
Quality Concepts: Precision vs Accuracy?
Precision is the consistency that the value of repeated measurements are clustered and have l little Scatter
Accuracy is correctness that the Value is close to real Value
Quality Concepts: Cost of Quality?
Defined as the total cost of all efforts related to quality
Cost of quality = development costs
Quality Concepts: Quality Costs?
defined as the cost associated with maintaining the same level of quality and preventing shortcomings
Quality Costs = maintenance costs
Quality Concepts: Prevention mover inspection?
Quality should be planned, designed, and built in - NOT inspected in
Quality Concepts: Just in time (JIT)?
Raw materials are received from suppliers just as they are needed in the production process (maintaining minimum % of inventory to reduce overhead costs)
Quality Concepts: Who is responsible for quality?
Overall quality of the project is the PMs responsibility. Whereas quality deliverables of the project is Project Team’s responsibility. Setting-up the test specifications is Stakeholders/client responsibility
Quality Concepts: Cost of Conformance/Conformance to Requirements?
There are 2 types of costs that you can avoid if you conform to requirements and they are:
1) Prevention Costs
2) Inspection Costs
Quality Concepts: Prevention Costs?
Cost of preventing mistakes in the product begin with avoiding failures
Quality Concepts: Inspection costs/appraisal costs?
Cost spent to examine the product/process and make recommendations
Quality Concepts: Cost of Nonconformance/Nonconformance to Requirements?
This is money spent because of failures
Quality Concepts: Failure costs?
Costs associated with ‘when things do not go according to plan’.
Nothing but cost of poor quality
Quality Concepts: Internal failure costs?
Cost associated by not meeting stakeholder’s requirements
Quality Concepts: External failure costs?
Cost associated with inspecting and fixing the product/service which has already reached the customers hand
What are the 4 quality management planning approaches?
1) Shewhart/Deming: Plan-Do-Check-Act
2) Kaizen - Japanese
3) Crosby’s - Get it right
4) Juran - Fitness for use
What is the Shewhart/Deming approach to quality planning?
Plan-Do-Check-Act
85% of cost of quality is management responsibility
What is the Kaizen approach to quality planning?
Continuous improvement in Japanese. Sustained. Gradual small improvements in products or processes, still meets quality expectations
What is the Crosby’s approach to quality planning?
Do it right the first time. The cost of nonconformance is high
What is the Juran approach to quality planning?
Principles state that Quality if “Fitness for use”
Plan Quality Management Definition?
Process of identifying quality requirements/standards for the project and its deliverables and documenting how the project will demonstrate compliance with quality requirements/standards
Plan Quality Management Inputs?
1) Project Charter
2) Project Management Plan
3) Stakeholder Register
4) Risk Register
5) Requirements Doc.
6) Enterprise Environmental Factors
7) Organizational Process Assets
Plan Quality Management Tools and Techniques?
1) Expert Judgement
2) Data Gathering
3) Data Analysis
4) Data Representation
5) Decision Making
6) Cost of Quality (COQ)
Plan Quality Management Outputs?
1) Quality Management Plan
2) Process improvement plan
3) Quality Metrics
4) Quality Checklists
5) Project Document Updates
What is the Process Improvement Plan?
- A Plan for improving process used to complete the work
- A subsidiary of the project Management Plan
- Identifies methods to track and eliminate waste and non-Value added activities in order to reduce the work and deliverables that don’t contribute to the project Value
What are quality metrics?
An operational definition that describes what is being measured and how it will be measured by the Quality Control Process
What is a Quality Checklist?
A structured tool, usually component specific
What is Management Quality / Quality Assurance?
Process of translating quality management plan into executable quality activities that incorporate the organizations quality policies into the project
Manage Quality - Tools and Techniques?
1) Data gathering
2) Data Analysis
3) Decision Making
4) Data Presentation
5) Audits
6) Design of X
Manage Quality - Tools and Techniques: How are Audits used?
- A structured independent review to determine whether project activities comply with organizational and project policies, processes, and procedures
- Objective is to identify inefficient and ineffective policies, processes, and procedures
- Lessons learned
Manage Quality - Tools & Techniques: What is Design of X?
A set of technical guidelines focusing on developing the product, improving the product, and improving the system to bring forth, sustain, and retire the product
Define Control Quality?
(Monitor and Control Process Group)
Monitoring and recording results of executing the quality management activities in order to assess performance and ensure the project outputs are correct, complete, and meet customer expectations.
What are the 2 sub-processes for - Monitor and Controlling - Control Quality?
1) Monitor and control project work
2) Perform integrated change control
What is included in the Control Quality monitor and control project work process?
- Validate scope
- Monitor communications
- Monitor Risk
- Monitor Stakeholder Engagements
What is included in the Control Quality perform integrated change control process?
- Control Scope
- Control Schedule
- Control Cost
- Control Quality
- Control Resources
- Control Procurement
