Project Quality Management (11)

Question 1

Project Quality Management: Planning Process Group Activity?

Answer 1

Plan quality Management

Question 2

Project Quality Management: Executing Process Group Activity

Answer 2

Manage quality

Question 3

Project Quality Management: Monitor & Control Process Group Activity

Answer 3

Control Quality

Question 4

What is the “Project Quality Management” objective?

Answer 4

it includes processes and activities of the performing organization that determine Quality Policies regarding:

1) Planning
2) Managing
3) Controlling

.. of all project and product quality requirements

Question 5

Project Quality Management: What are the Processes?

Answer 5

Consist of three subprocesses

1) plan quality management
2) manage quality
3) control quality
* *PM responsibility to hold project to these requirements*

Question 6

Quality Concepts: Definition of Quality?

Answer 6

defined as the degree to which a set of inherent characteristics fulfill requirements

Question 7

Quality Concepts: Definition of Customer Satisfaction?

Answer 7

Obtained through conformance to requirements (product what was promised) and fitness for use (the project or service must satisfy real needs)

Question 8

Quality Concepts: Definition of Quality vs Grade?

Answer 8

Grade is a rank or category measuring features or characteristics of a product

Low quality is always a problem while Low Grade is NOT

Question 9

Quality Concepts: Precision vs Accuracy?

Answer 9

Precision is the consistency that the value of repeated measurements are clustered and have l little Scatter

Accuracy is correctness that the Value is close to real Value

Question 10

Quality Concepts: Cost of Quality?

Answer 10

Defined as the total cost of all efforts related to quality

Cost of quality = development costs

Question 11

Quality Concepts: Quality Costs?

Answer 11

defined as the cost associated with maintaining the same level of quality and preventing shortcomings

Quality Costs = maintenance costs

Question 12

Quality Concepts: Prevention mover inspection?

Answer 12

Quality should be planned, designed, and built in - NOT inspected in

Question 13

Quality Concepts: Just in time (JIT)?

Answer 13

Raw materials are received from suppliers just as they are needed in the production process (maintaining minimum % of inventory to reduce overhead costs)

Question 14

Quality Concepts: Who is responsible for quality?

Answer 14

Overall quality of the project is the PMs responsibility. Whereas quality deliverables of the project is Project Team’s responsibility. Setting-up the test specifications is Stakeholders/client responsibility

Question 15

Quality Concepts: Cost of Conformance/Conformance to Requirements?

Answer 15

There are 2 types of costs that you can avoid if you conform to requirements and they are:

1) Prevention Costs
2) Inspection Costs

Question 16

Quality Concepts: Prevention Costs?

Answer 16

Cost of preventing mistakes in the product begin with avoiding failures

Question 17

Quality Concepts: Inspection costs/appraisal costs?

Answer 17

Cost spent to examine the product/process and make recommendations

Question 18

Quality Concepts: Cost of Nonconformance/Nonconformance to Requirements?

Answer 18

This is money spent because of failures

Question 19

Quality Concepts: Failure costs?

Answer 19

Costs associated with ‘when things do not go according to plan’.

Nothing but cost of poor quality

Question 20

Quality Concepts: Internal failure costs?

Answer 20

Cost associated by not meeting stakeholder’s requirements

Question 21

Quality Concepts: External failure costs?

Answer 21

Cost associated with inspecting and fixing the product/service which has already reached the customers hand

Question 22

What are the 4 quality management planning approaches?

Answer 22

1) Shewhart/Deming: Plan-Do-Check-Act
2) Kaizen - Japanese
3) Crosby’s - Get it right
4) Juran - Fitness for use

Question 23

What is the Shewhart/Deming approach to quality planning?

Answer 23

Plan-Do-Check-Act

85% of cost of quality is management responsibility

Question 24

What is the Kaizen approach to quality planning?

Answer 24

Continuous improvement in Japanese. Sustained. Gradual small improvements in products or processes, still meets quality expectations

Question 25

What is the Crosby’s approach to quality planning?

Answer 25

Do it right the first time. The cost of nonconformance is high

Question 26

What is the Juran approach to quality planning?

Answer 26

Principles state that Quality if “Fitness for use”

Question 27

Plan Quality Management Definition?

Answer 27

Process of identifying quality requirements/standards for the project and its deliverables and documenting how the project will demonstrate compliance with quality requirements/standards

Question 28

Plan Quality Management Inputs?

Answer 28

1) Project Charter
2) Project Management Plan
3) Stakeholder Register
4) Risk Register
5) Requirements Doc.
6) Enterprise Environmental Factors
7) Organizational Process Assets

Question 29

Plan Quality Management Tools and Techniques?

Answer 29

1) Expert Judgement
2) Data Gathering
3) Data Analysis
4) Data Representation
5) Decision Making
6) Cost of Quality (COQ)

Question 30

Plan Quality Management Outputs?

Answer 30

1) Quality Management Plan
2) Process improvement plan
3) Quality Metrics
4) Quality Checklists
5) Project Document Updates

Question 31

What is the Process Improvement Plan?

Answer 31

• A Plan for improving process used to complete the work
• A subsidiary of the project Management Plan
• Identifies methods to track and eliminate waste and non-Value added activities in order to reduce the work and deliverables that don’t contribute to the project Value

Question 32

What are quality metrics?

Answer 32

An operational definition that describes what is being measured and how it will be measured by the Quality Control Process

Question 33

What is a Quality Checklist?

Answer 33

A structured tool, usually component specific

Question 34

What is Management Quality / Quality Assurance?

Answer 34

Process of translating quality management plan into executable quality activities that incorporate the organizations quality policies into the project

Question 35

Manage Quality - Tools and Techniques?

Answer 35

1) Data gathering
2) Data Analysis
3) Decision Making
4) Data Presentation
5) Audits
6) Design of X

Question 36

Manage Quality - Tools and Techniques: How are Audits used?

Answer 36

• A structured independent review to determine whether project activities comply with organizational and project policies, processes, and procedures
• Objective is to identify inefficient and ineffective policies, processes, and procedures
• Lessons learned

Question 37

Manage Quality - Tools & Techniques: What is Design of X?

Answer 37

A set of technical guidelines focusing on developing the product, improving the product, and improving the system to bring forth, sustain, and retire the product

Question 38

Define Control Quality?

Answer 38

(Monitor and Control Process Group)

Monitoring and recording results of executing the quality management activities in order to assess performance and ensure the project outputs are correct, complete, and meet customer expectations.

Question 39

What are the 2 sub-processes for - Monitor and Controlling - Control Quality?

Answer 39

1) Monitor and control project work
2) Perform integrated change control

Question 40

What is included in the Control Quality monitor and control project work process?

Answer 40

• Validate scope
• Monitor communications
• Monitor Risk
• Monitor Stakeholder Engagements

Question 41

What is included in the Control Quality perform integrated change control process?

Answer 41

• Control Scope
• Control Schedule
• Control Cost
• Control Quality
• Control Resources
• Control Procurement