Project Communications Management (13) Flashcards
What is the objective for Project Communication Management?
includes the processes required to ensure that the information needs of the project stakeholders are met through development of artifacts and implementation of activities designed to achieve effective information exchange
What is expected of project management comms to stakeholders?
- generate
- collect
- storage
- retrieval
- distribution
- disposition of project information
…to all stakeholders in a timely manner and manage their expectations
What are the 2 parts of communication management?
1) Developing a strategy to ensure effective comms
2) Implementation of comms strategy
What are the 3 sub-processes in Project Communications Management?
(Planning)
Plan Communication Management
(Executing)
Manage Communications
(Monitoring and Controlling)
Monitor Communications
Define the Plan Communication Management sub-process?
(Planning)
Process of developing an appropriate approach and plan for project communications based on stakeholders information needs and requirements, and available organization assets
What is included in the Plan Communication Management sub-process Inputs?
- Project Charter
- Project managements plan
- resource management plan
- stakeholder engagement plan
- stakeholder register
- enterprise environmental factors
- organization process assets
What are the Plan Communication Management Tools and Techniques?
- Communication technology
- communication methods
- meetings
- communication models
- communications requirements analysis
The sequence of steps in a basic communication model is:
aka. Sender-receiver model
- Encode
- Transmit Message
- Decode
- Acknowledge
- Feedback/Response
What is the formula for communications requirement analysis?
= N(N-1)/2
Where N = number of stakeholders
Define Manage Communications sub-process?
(Executing)
Process of creating, collecting, distributing, storing, retrieving, and the ultimate disposition of the project related information in accordance to the communications management plan
What are the Manage Communications Inputs?
- Comms Management Plan
- Work Performance Reports
- Enterprise Env. Factors
- Org. Process Assets
- Resource Management Plan
- Stakeholder Engagement Plan
- Change and Issue logs
- Risk Register
What are the Manage Communications Tools and Techniques?
- Information Management Systems
- Communication Technology
- Communication Methods
- Communication Needs
- Project Reporting
What are the Manage Communications Outputs?
- Project Communications
- Project Management Plan
- Project Documents
- Organizational Process Updates
Define Monitor Communications?
(Monitor and Control)
Process of ensuring the information of the project stakeholders are met
What are the Monitor Communications Inputs?
- Issue log
- work performance data
- project management plan
- project communications
- org process assets
