Project Performance Domains

Question 1

What is a “project performance domain”?

Answer 1

It is a group of related activities that are critical for the effective delivery of project outcomes. They are interactive, interrelated, and interdependent areas of focus that work in unison to achieve desired outcomes.

Question 2

What are 8 project performance domains?

Answer 2

1) Stakeholders
2) Team
3) Developing Approach and Life Cycle
4) Planning
5) Project work
6) Delivery
7) Measurement
8) Uncertainty

Question 3

What is a “stakeholder”?

Answer 3

An individual, group, or organization that may affect, be affected by or perceive itself to be affected by a decision, activity, or outcome of a project, program, or portfolio.

Question 4

What is “stakeholder analysis”?

Answer 4

A method of systematically gathering and analyzing quantitative and qualitative information to determine whose interests should be taken into account throughout the project.

Question 5

What are the 6 steps of stakeholder engagement?

Answer 5

1) Identify
2) Understand
3) Analyze
4) Prioritize
5) Engage
6) Monitor

Question 6

What is “push” communication?

Answer 6

It is a communication sent to stakeholders such as memos, emails, status, reports, voice mail, and so forth.

Push communication is one-way.

Question 7

What is “pull” communication?

Answer 7

This is information sought by a stakeholder, and is used for indirect sensing of stakeholder concerns.

Question 8

Why are quick feedback loops helpful?

Answer 8

They can be used to:
1) Confirm the degree to which the stakeholders hear a message.
2) Determine if stakeholders agree with a message.
3) Identify nuanced or other unintended messages the recipient detected.
4) Gain other helpful insights.

Question 9

What is the “Team Performance Domain”?

Answer 9

This domain entails establishing the culture and environment that enables a collection of diverse individuals to evolve into a high-performing project team. This includes recognizing the activities needed to foster project team development and encouraging leadership behaviors from all project team members.

Question 10

What is a “proejct manager”?

Answer 10

The person assigned by the performing organization to lead the project teal that is responsible for achieving the project objectives.

Question 11

What is the “project management team”?

Answer 11

The members of the project team who are directly involved in project management activities.

Question 12

What is a “project team”?

Answer 12

A set of individuals performing the work of the project to achieve its objectives.

Question 13

What is “servant leadership”?

Answer 13

It is a style of leadership that focuses on understanding and addressing the needs and development of project team members in order to enable the highest possible project team performance. Itis all about allowing project team members to grow in their roles to be better team members.

Question 14

What are 3 servant leadership behaviors?

Answer 14

1) Obstacle removal.
2) Diversion shield.
3) Encouragement and development opportunities.

Question 15

What is meant by “obstacle removal” in servant leadership?

Answer 15

This is solving problems and removing obstacles that may be hampering the project team’s work. By solving or easing problems, the project team can deliver value to the business faster.

Question 16

What is meant by “diversion shield” in servant leadership?

Answer 16

Servant leaders protect the team from time-stealing or time-fragmenting activities, which helps the team stay focused.

Question 17

What is meant by “encouragement and development opportunities” in servant leadership?

Answer 17

This is when the leader provides tools and encouragement to keep the project team satisfied and productive.

Question 18

What are 5 common aspects of team development?

Answer 18

1) Vision and outcomes.
2) Roles and responsibilities.
3) Project team operations.
4) Guidance
5) Growth

Question 19

What is “vision and objectives” in team development?

Answer 19

This is when everyone is aware of the project vision and objectives.

Question 20

What is “roles and responsibilities” in team development?

Answer 20

This is making sure project team members understand and fulfill their roles and responsibilities.

Question 21

What is “project team operations” in team development?

Answer 21

This is facilitating project team communication, problem-solving, and coming to a consensus to develop a product charter and operating guidelines or norms.

Question 22

What is “guidance” in team development?

Answer 22

This is the role of keeping everyone headed in the right direct, or providing guidance on a particular task or deliverable.

Question 23

What is “growth” in team development?

Answer 23

This is working collaboratively to identify areas where the team needs to grow, to make goals, and to make steps toward those goals.

Question 24

What is “transparency”?

Answer 24

This is providing clarity in how one thinks, makes choices and processes information to help others identify and share their own processes.

Question 25

What is “integrity”?

Answer 25

This is ethical behavior and honesty. Individuals demonstrate honesty by surfacing risks, communicating their assumptions and basis of estimates, delivering bad news early, providing accurate status reports, disclosing conflicts of interest, ensuring fairness, and making decisions based on environmental, stakeholder, and financial impacts.

Question 26

9 factors of high-performing teams.

Answer 26

1) Open communications.
2) Shared understanding
3) Shared ownership
4) Trust
5) Collaboration
6) Adaptability
7) Resilience
8) Empowerment
9) Recognition

Question 27

What are 5 key components of good vision in a project?

Answer 27

1) Clear, concise, and actionable.
2) Summarizes the project with a powerful phrase or short description.
3) Describes the best achievable outcome.
4) Creates a common, cohesive picture in project team members’ minds.
5) Inspires passion for the outcome.

Question 28

What is “critical thinking”?

Answer 28

This is disciplined, rational, logical, and evidenced-based thinking.

Question 29

What are two aspects in motivating team members?

Answer 29

1) understanding what motivates them to perform
2) working with them so they remain committed to project.

Question 30

What is intrinsic motivation?

Answer 30

This comes from inside the individual.

Question 31

What is extrinsic motivation?

Answer 31

Performing work because of some external reward.

Question 32

What are 3 components of interpersonal skills?

Answer 32

1) Emotional intelligence.
2) Decision making
3) Conflict resolution

Question 33

What is emotional intelligence?

Answer 33

The ability to recognize our own emotions and those of others.

Question 34

What are 4 key areas of emotional intelligence?

Answer 34

1) Self-awareness
2) Self-management
3) Social awareness
4) Social skill

Question 35

What is “self-awareness”?

Answer 35

The ability to conduct a realistic self-assessment, including understanding:
1) emotions
2) goals
3) motivations
4) strengths
5) weaknesses

Question 36

What is “self-management”?

Answer 36

+ think before you act
+ build trust

Question 37

What is “social awareness”?

Answer 37

+ Be empathetic
+ Employ active listening.

Question 38

What is “social skills”?

Answer 38

+ Establish rapport
+ Build effective teams
+ Manage attitude

Question 39

What is “unilateral decision making”?

Answer 39

Following a linear thought in decisions, this can demotivate people, that they do not have a say.

Question 40

What is “group-based decision making”?

Answer 40

Benefit = tapping into group-think or -knowledge. Increases buy-in as well.
Downside = takes more time and higher opportunity to take longer to make decisions.

Question 41

What is “project-team decision making”?

Answer 41

Benefit = all stakeholders are involved.
Downside = Many possible solutions must be considered.

Question 42

4 great approaches to conflict management.

Answer 42

1) Keep communications open and respectful.
2) Focus on the issues, not the people.
3) Focus on the present and future, not the past.
4) Search for alternatives together.

Question 43

What are 4 variables that influence leadership styles?

Answer 43

1) Experience with the type of project.
2) Maturity of the project team members.
3) Organizational governance structures.
4) Distributed project teams.

Question 44

What does the “Team Peomain Emphasize”?

Answer 44

the skills used y project managers and project team members throughout the project.

Question 45

What is “shared ownernship”?

Answer 45

When all team members know the vision and objectives. The project team owns the deliverables and the outcomes of the project.

Question 46

What is “a high-performing team”?

Answer 46

This team trust and collaborates. The team adapts to changing situations and is resilient in the face of challenges. It also provides empowerment to members of the project team.

Question 47

What are “applicable leadership and interpersonal skills”?

Answer 47

When project team members apply critical thinking and interpersonal skills.