Project Management And Change Flashcards
Identify different roles within a change initiative
Senior mgmt team responsible for project
Project sponsor/board - not day/day, objectives, resources, issues + key bus roles - business lead, partner/supplier, customer
Stakeholders/influences - change during
Change mgmt/governance - leadership prog, project, work stream, sme, team member
What is the concept of a change delivery plan?
Develop in parallel with project plan
Can hang change deliverables off project
Use tool kits - waterfall or agile
What are the different types of levers?
Levers are elements of change that can be used to support adoption of change
Leverage is where small effort has big effects
Using both provides mutually supporting activity
- Emotional - internal pressure, guilt, pride..
- Procedural - process to be followed
- Structural - implicit in org
Strategies to use:
Carrot - reward
Stick - lack of reward
Burning bridges -when carrot/stick used to often
Environmental - office facilities
B = f (PxS)
Behaviour is function of person and situation
Leadership levers - do/say before/after change
Swift and powerful
OD Toolkit - part of control, structure for maximum effect\
Focus on how it could support change
What are the concepts of tipping point and critical mass?
The moment of critical mass is the tipping point - unstoppable momentum
Assumption that behaviour is contagious
Agree criteria to determine whether this is on track to deliver benefits sustainably
Right conditions
What are vicious and virtuous cycles?
An unstoppable momentum needs to stay on the right track
These cycles have feedback looks which reinforces the momentum until outside force stops it.
What are the three reinforcing systems?
Target simultaneously to create sustainable incentive
R1 - individual personal results - what’s in it for me
R2 - networks of committed people - matters for them so it matters to me
R3 - business results - change because it works
What are three levels of adoption?
Compliance - just do it
Identification - with the change and why
Internalisation - impactsignificant, authentic advocates
