Professionalism, Ethics and Customer Services Flashcards
1
Q
What does professionalism look like for a lifeguard?
A
Being punctual, alert, and maintaining a positive attitude while on duty
2
Q
How should a lifeguard handle a rude swimmer?
A
Remain calm, polite, and enforce rules fairly without escalating conflict
3
Q
What’s an ethical duty of a lifeguard?
A
Putting the safety of others above personal convenience or preferences
4
Q
Why is customer service important for lifeguards?
A
It builds trust with patrons and encourages compliance with safety rules
5
Q
A
