PROFESSIONALISM AND ETTIQUETTE Flashcards
What is Ettiquette?
Etiquette is basically just the “rules” or guidelines for how to be polite and considerate in different situations, like saying “please” and “thank you,” waiting your turn, and being respectful to others.
Why Ettiquette
Smooth Interaction: Etiquette helps to ensure that interactions between people are smooth and respectful.
2. Professionalism: In professional settings, etiquette is crucial for maintaining professionalism and fostering good relationships with colleagues, clients, and business partners.
3. Cultural Sensitivity: Etiquette varies across cultures, so understanding and respecting cultural norms is essential for effective communication and building relationships in multicultural environments.
4. Personal Image: Practicing good etiquette reflects positively on an individual’s character and manners.
5. Confidence Building: Knowing and practicing etiquette gives individuals confidence in social situations.
Describe Grooming
Grooming refers to the practice of taking care of one’s personal appearance, hygiene, and overall presentation.
Basic components of being well groomed?
[Hair, teeth, skin, nails, body odor, clothes, shoes,]
When being introduced to someone for the first time, what should you do?
Stand up, look them in the eye, and give a firm handshake.
Examples of social ettiquette
- Say ‘thank you’ always, e.g. when someone
holds open a door for you - Walk on the sides of the road
- Wear headphones when listening to music in
public - Do not smoke in prohibited places
- Leave seats on the bus or train for disabled
persons, pregnant women, and elderly people
women with children, etc., if possible. - Ask for permission to enter a private room
- Knock on doors (offices, toilets) and wait for a
response!
Talk quietly - Do not cough or sneeze in anyone’s direction; use a
tissue/handkerchief, Use your elbow - Don’t use swear words.
Give examples of Telephone etiquette.
- It is important to know how to interact with others
over the phone for official business. - Ensure number is correct
- Greet and identify yourself; don’t make the
other guess who you are - Observe courtesies: Hello, Please, Thank you,
Goodbye - Never put the other person on long holds
- Take care of your pitch and tone
- Ask: “Is it convenient to talk now?”
- Discontinue any other activity the caller can hear
(chewing, typing, other conversations) - Don’t interrupt while the other is speaking
- If you dial up the wrong number, apologize; don’t
just hang up - Speak clearly and distinctly; don’t slur; don’t rush
Give examples of Nettiquette
- A problem with e-mails is that your tone can
easily be misunderstood - Always read your email before it goes out.
- Don’t forget the rules of spelling and
grammar. - Never omit a greeting
and/or closing. - Never use ALL CAPITALS.
Dining etiquette before the meal.
- Dress professionally and appropriately.
- Place your napkin on your lap after everyone is seated and after your host has moved his or her napkin
- Review the menu and decide what you want to order quickly
- Let the host take the lead in ordering; this will give you an idea of what to eat
- If the recruiter is not first in line to order, ask him or her, “what do you recommend?”
Dining etiquette during the meal
- If your place is set with more than one fork, begin from the outside and work your way in
- This is the time for both of you to relax and get to know one another better
- Hold your knife and fork with the thumb and three fingers keeping the index finger extended on the handle
- When cutting food, the fork prongs should be pointed down, not up
. Cut your meat or meal one piece at a time; avoid dicing it
into bite-sized pieces all at once
* With dinner rolls, break off and butter one small piece of
bread at a time; avoid making a sandwich
* When sharing sauce with others, spoon some of it on to
your plate; don’t dip your food into it
* Strive to come across as relaxed, friendly, and interested in
the conversation; stay positive
* Do not talk with food in your mouth! Finish chewing, then
talk
Dining Etiquette after the meal
. Place the knife and fork prongs down side by side on
the plate with handles at 4 o’clock
* When you are done with the meal, place you napkin
to the left of your plate
* Make sure you thank your host for providing the meal
* Shake hands before you leave and maintain good eye
contact
Mention some general DO’S
Do sit up straight
* Do keep your elbows off
the table
* Do say “please” and
“thank you”
* Do take your time eating,
talking, and listening
* Do drink from your glass
of water, it’s to your right
Mention some general DONT’s
Don’t ask the waiter to explain
everything on the menu
* Don’t order the most
expensive item
* Don’t order hard to eat food
* Don’t order food that requires
the use of your fingers
* Avoid slurping your tea (drink
from cup) or soup (spoon
forward)
Don’t speak with your mouth full
* Don’t dip food into a bowl others have to use
An example of a good LinkedIn profile
Professionally taken shot,
2. Attention-Getting Headline: e.g., Ibekwe Prince, Writer of Powerful LinkedIn Profiles. Author, Speaker
3. Complete experiences: Current Previous
4. Connenctions, Contact info Customized url
5. A compelling, interesting summary using a natural conservation tone
5. A clear call to action so your reader can reach out and easily contact you.
TYpes of CV
Functional (skills-based) CV- puts the focus on
your skills and achievements, rather than your work
history.
Chronological CV-includes a personal statement
with your career objectives, followed by your
employment history in reverse-chronological
order. Detail relevant job qualifications, followed by
your hobbies and interests.
Combined CV-consists of a profile, then a brief
skills section. Follow that up with your career
history, detailing responsibilities and achievements
for each role
