PROBLEM SOLVING AND DECISION MAKING Flashcards

1
Q

What is the flow of activity for problem solving and decision making?

A
  1. Situation analysis: what is the nature of the problem?
  2. Problem definition: what is the problem?
  3. Cause diagnosis: what is the origin of the problem?
  4. Decision analysis: what is the best solution and what are the alternatives?
  5. Risk analysis: How can I minimize the
    possibility of failing?
  6. Action: who does what and when.
  7. Monitor: How do I get timely feedback?
  8. Reflective analysis: What do I take away from reflecting on the feedback and assessing the situation anew?
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2
Q

Attributes of a good decision maker?

A

Excellent knowledge of the complexities, issues, opportunities and challenges of the situation.
2. A good grasp of the objectives for the solutions sought.
3. Humility- accept strengths and weaknesses.
4. Openness, active listening, readiness to upskill.
5. Ability to work in a team
6. Resourceful management of time, energy, emotions, money, and other resources.

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3
Q

LOOK AT THE SCENARIOS

A
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4
Q

Benefits of planning

A

Smart working
Better decisions
Self discipline
More effective time management
Avoid pressures /undue stress
Know when to say no
Delegate appropriately

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5
Q
A
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