PROBLEM SOLVING AND DECISION MAKING Flashcards
1
Q
What is the flow of activity for problem solving and decision making?
A
- Situation analysis: what is the nature of the problem?
- Problem definition: what is the problem?
- Cause diagnosis: what is the origin of the problem?
- Decision analysis: what is the best solution and what are the alternatives?
- Risk analysis: How can I minimize the
possibility of failing? - Action: who does what and when.
- Monitor: How do I get timely feedback?
- Reflective analysis: What do I take away from reflecting on the feedback and assessing the situation anew?
2
Q
Attributes of a good decision maker?
A
Excellent knowledge of the complexities, issues, opportunities and challenges of the situation.
2. A good grasp of the objectives for the solutions sought.
3. Humility- accept strengths and weaknesses.
4. Openness, active listening, readiness to upskill.
5. Ability to work in a team
6. Resourceful management of time, energy, emotions, money, and other resources.
3
Q
LOOK AT THE SCENARIOS
A
4
Q
Benefits of planning
A
Smart working
Better decisions
Self discipline
More effective time management
Avoid pressures /undue stress
Know when to say no
Delegate appropriately
5
Q
A