Professionalism Flashcards
1
Q
Critical Incident Reporting
A
Introductions Checks if junior wants anyone else present Allows junior to tell the story Explains this is a ‘critical incident’ Investigation not to apportion blame but to ensure it does not happen again Mechanism for critical incident reporting Error is a ‘never event’ Must be reported Support - ES, college tutor, MDU Will need to reported on revalidation Non-judgemental Closes
2
Q
Failed discharge
A
Outreach systems
Review on wards
Meeting with ward staff if unhappy
3
Q
Refusal of treatment
A
Introductions
Offer to have someone else present (family, nurse)
Establish what the patient knows
Explain treatment or procedure
Explore reasons for refusal
Explain severity or problem
Duty bound to provide all information to patient and help them make a decision
4
Q
NG tube misplacement
A
Introductions Anyone else present? Allow junior to explain circumstances Serious never event Incident form Investigation to find out causes, failing in system - not apportion blame
Family of patient will be informed
Investigation
All parties will be given findings
Junior will need to declare it on their validation/ARCP
Offer support
Interim action - senior to check NG placements
