Professional Communication

Question 1

Communication

Answer 1

The process of forming in transmitting a message to A receiver to interpret that message and in most cases transmit a message back to the original sender repeating the process

Question 2

What is the leading principle of communication in healthcare?

Answer 2

Confidentiality

Question 3

Communication goals

Answer 3

Obtain information
 provided information
 develop trust 
demonstrate caring
 relieve stress

Question 4

Types of communication

Answer 4

Formal 
informal 
verbal 
written 
nonverbal

Question 5

Communication barriers

Answer 5

Noise

inadequate listening

with drawl or lack of attention

lack of privacy

embarrassment

cultural differences

educational differences

language barriers

physical and developmental impairments

pain or discomfort

prejudice

stereotyping

emotions

criticizing

substance abuse

Question 6

Defense mechanism

Answer 6

Psychological behaviors that protect a person from guilt and shame

Question 7

Types of defense mechanisms

Answer 7

Compensation

denial

displacement

introjection

Production

rationalization

regression

repression

Sublimation

Suppression

Question 8

Therapeutic communication is:

Answer 8

Confidential

respectful

professional

empathetic

nonjudgmental

tolerant and supportive

Accepting

reassuring

mindful of the patients individuality

honest and open

sensitive and tactful

positive in attitude and body language