Professional Attitudes part 1 Flashcards
Communicate ?
means convey information accurately, to express oneself clearly
Manners and attitude ?
customs that express respect and care
is the state of mind, an opinion, or a
feeling and tone of voice
Issues of Cultural Diversity ?
health care treatments that are related to race and ethnicity
Which determined by language
Scope of Diversity ?
Which identify the national origin of a specific individual
what are highly significant in nonverbal behaviors ?
Cultural differences
what is considered in a sign of poor manner ?
Loud or aggressive behavior
what are the responsibility & ethics in
relation to diversity ?
Professional manner
Support their colleagues and associates
Respond to patient needs
Deliver patient care and service
Communication and nonverbal behaviors reveal a great deal about how we feel is ?
Nonverbal Communication
Considered as positive behavior ?
Eye contact
Also means of communication ?
Touch ( but in gentle and reassures)
Patients tend to place their confidence in
health care workers ?
Appearance ( how we feel about our work)
What is considered as two way street and involves the ability to give full attention ?
Listening skills
What is the language and content that is appropriate for the patient ?
Verbal Skills
Attitude ?
Are revealed by nonverbal behaviors
( By tone of voice and choice of words )
Types of Attitudes ?
Aggressiveness : which involves anger or hostility
Assertiveness : is the calm firm expression of feelings or opinions ( strategy in communication)
