Product Knowledge - TV Flashcards
Scenario
- Family of 5
- Has 3 TV’s
- Currently paying $150 for Tv and Internet with SHAW
- Dad likes watching soccer
- Kid Likes watching cartoons
- Watches Netflix and plays video games
What TP would you suggest for him?
Scenario
- Family of 5
- Has 3 TV’s
- Currently paying $150 for Tv and Internet with SHAW
- Dad likes watching soccer
- Kid Likes watching cartoons
- Watches Netflix and plays video games
What kind of question style (yes/no, assumptive, open ended) to suggest a TP, and why would you use that style?
Scenario
- Family of 5
- Has 3 TV’s
- Currently paying $150 for Tv and Internet with SHAW
- Dad likes watching soccer
- Kid Likes watching cartoons
- Watches Netflix and plays video games
Give me 3 example assumptive style questions that you could use to recommen
What premium options does telus premium offer
- Xbox gamepass
- Netflix
- Crave
What much does it cost to add crave to a basics/core Tv pacakge?
An extra $20/month, (this could be wrong)
What theme pack has animal planet?
Explore.
Which TP has Global?
Time Shift.
Under which category is Global/CTV/ABC on?
Entertainment category
Under which category is Animal Planet/National Geo on?
World category.
What 2 countries include 5000 minutes for the HP?
China
India
For the HP, how much does it cost the 2 countries to call internatinally to their respective countries.
Free
When genereally should you pitch either the koodo or Telus Mobility.
Big Families = Telus
Indivuals = Koodo
Should you present all available credits up front?
No, it is always better to save credits for leveraging the close.
Does Koodo include calling to the USA?
For the base plan it does not.
How can you include international calling for Koodo mobility?
Is it preferable to add an extra koodo mobility or add a HP if applicable when you have sold already sold the customer an RGU + Telus Mobility.
In this scenerio add a HP if you can, not only do you get more spiffs, but the customer does not have to go through 3 credit checks potentially putting thier credit score on the line.
When does a credit check normally occur?
Internet
Telus Mob
Koodo Mob
Are Mobilities Month to Month or are they contract based?
Month to Month.
When would a customer want Pik TV over Optik TV?
Can you use credits on a Basic TV package?
No
Why would a customer choose Basics over Core?
What q can you ask to add the Amazon Prime TP?
Do you use amazon?
What q can you ask to add the Hayu theme pack?
Do you watch reality tv’s like keeping up with the kardashians or real housewifes?
What q ca you ask to add the Calm theme pack?
Do you mediitate?
