Product Knowledge - TV Flashcards

1
Q

Scenario
- Family of 5
- Has 3 TV’s
- Currently paying $150 for Tv and Internet with SHAW
- Dad likes watching soccer
- Kid Likes watching cartoons
- Watches Netflix and plays video games

What TP would you suggest for him?

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Scenario
- Family of 5
- Has 3 TV’s
- Currently paying $150 for Tv and Internet with SHAW
- Dad likes watching soccer
- Kid Likes watching cartoons
- Watches Netflix and plays video games

What kind of question style (yes/no, assumptive, open ended) to suggest a TP, and why would you use that style?

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Scenario
- Family of 5
- Has 3 TV’s
- Currently paying $150 for Tv and Internet with SHAW
- Dad likes watching soccer
- Kid Likes watching cartoons
- Watches Netflix and plays video games

Give me 3 example assumptive style questions that you could use to recommen

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What premium options does telus premium offer

A
  • Xbox gamepass
  • Netflix
  • Crave
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What much does it cost to add crave to a basics/core Tv pacakge?

A

An extra $20/month, (this could be wrong)

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What theme pack has animal planet?

A

Explore.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Which TP has Global?

A

Time Shift.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Under which category is Global/CTV/ABC on?

A

Entertainment category

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Under which category is Animal Planet/National Geo on?

A

World category.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What 2 countries include 5000 minutes for the HP?

A

China
India

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

For the HP, how much does it cost the 2 countries to call internatinally to their respective countries.

A

Free

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

When genereally should you pitch either the koodo or Telus Mobility.

A

Big Families = Telus
Indivuals = Koodo

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

Should you present all available credits up front?

A

No, it is always better to save credits for leveraging the close.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Does Koodo include calling to the USA?

A

For the base plan it does not.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

How can you include international calling for Koodo mobility?

A
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Is it preferable to add an extra koodo mobility or add a HP if applicable when you have sold already sold the customer an RGU + Telus Mobility.

A

In this scenerio add a HP if you can, not only do you get more spiffs, but the customer does not have to go through 3 credit checks potentially putting thier credit score on the line.

17
Q

When does a credit check normally occur?

A

Internet
Telus Mob
Koodo Mob

18
Q

Are Mobilities Month to Month or are they contract based?

A

Month to Month.

19
Q

When would a customer want Pik TV over Optik TV?

A
20
Q

Can you use credits on a Basic TV package?

A

No

21
Q

Why would a customer choose Basics over Core?

A
22
Q

What q can you ask to add the Amazon Prime TP?

A

Do you use amazon?

23
Q

What q can you ask to add the Hayu theme pack?

A

Do you watch reality tv’s like keeping up with the kardashians or real housewifes?

24
Q

What q ca you ask to add the Calm theme pack?

A

Do you mediitate?

25
Q

What is Telus’s equivalent to SHAWs limited TV?

A

Basics + 5 price is $20

26
Q

Why must chromecast have google TV, in order to be subsititued for me adding an addiotinal TV box?

A

Having only chromecast does not let you download apps

27
Q

Why would it be beneficial to try to bundle a customer with the WHB?

A

You can give them 200 credits

28
Q

What do you get with sports net

A

Basketball
Soccer
F1 Racing

29
Q

What do you get w TSN

A

Basketball
soccer