Product Functionality

Question 1

What are our HRIS integrations?

Answer 1

ADP
UKG (ultipro)
SAP
Oracle
Workday

Question 2

What are our content management integrations?

Answer 2

Sharepoint
Google Drive
Confluence
Box
Dropbox
Servicenow
Microsoft 365

Question 3

What are our integrations with app launchpads? (SSO)

Answer 3

Okta
OneLogin
Azure Active Directory
Oracle
Bitium
PingIdentity
SecureAuth

Question 4

What are our integrations with employee communications?

Answer 4

Slack
Teams
Skype
Zoom
Salesforce Chatter
SMS

Question 5

What are our integrations with video providers?

Answer 5

Kaltura
Youtube
Wistia
Vimeo
Vidyard
Microsoft Stream
Brightcove
Livestream

Question 6

What social media integrations do we have?

Answer 6

LinkedIn
X
Facebook

Question 7

do you have subsites?
(Common for sharepoint/ jive customers)

Answer 7

There’s no concept of a subsite. And that is intentional. Again going back to steve’s previous point about, you know, being research back because people don’t want to navigate a mega menu to a subsite of a subsite of a subsite. And then on mobile, it’s even worse. So we, for performance and usability reasons are intentionally flat.

Question 8

What happens if we get an alert that content is outdated but never re-validate or do anything with it?

Answer 8

if they don’t take any action, then the system will automatically unpublish that content. It doesn’t delete it. You can still get to it. You can still republish it. It simply pulls it down and removes it from search results.

Question 9

how does someone get access to Simpplr or get removed? For example, if someone leaves the company will it automatically remove their access?

Answer 9

With whatever you’re using, such as UKG or azure ADA, it’s gonna what we refer to as auto provision and auto de-provision.

So the moment that you remove access, you know, I think it’s pulling like every 60 seconds and it’ll remove their access.

Does it add the users at the same time? So, if I’m doing a new hire, you wait for the start date before you provision or provision before?
It’ll provision as soon as you add them to your UK G or active directory, or whatever you’re using, and it will even support just in time provisioning.

Question 10

What is the option if a customer is using a ticketing tool that isn’t one of our native integrations like servicenow?

Answer 10

merge.Dev, a middleware of apis. So we have the ability to connect with fresh service. It’s not out of the box in terms of the integration. (Need to confirm w/ SC and product team first)

(long time just had prebuilt w/ workday; but if other integrations to bamboohr, use merge.dev, they connect the HRIS ans simpplr. App tiles wouldn’t substitute.
apptile could connect to workday to expose my remaining PTO days..b s the pre-built integration is just bringing ‘who are you’ and your permissions..)

Question 11

If someone replies to a question but the answer is wrong, can we remove that?

Answer 11

Yes, you have moderation capabilities and can remove it. Owners of the site can approve and validate answers.

Question 12

Can we upload content into simpler? Can we, but drag and drop create folders?

Answer 12

yes, you can see all of that here. And you can also see where I have integrated this one with Share Point

Question 13

how can we get some of the HRIS system without connecting to the HRIS system?

Answer 13

Okta or the identify provider because that system is already connected to their HRIS.

Question 14

what are use cases for segments?

Answer 14

brands. regions (US vs EMEA)

Question 15

If most of the information people are accessing in Simpplr is links to sharepoint documents (versus content created within Simpplr), would we get analytics on clicks on those documents?

Answer 15

No. We only provide analytics on content created in Simpplr.
Tip: if you wanted to get some level of analytics then you could create a post and link a sharepoint file to it.

Question 16

what is our standard implementation timeline?

Answer 16

3 months.
we can go faster but 3 mo is best practice

Question 17

If someone is a content owner and they leave the firm, is there a way to find all their content to transfer ownership to someone active? Ideally, we don’t want to show a terminated employee’s name next to content they curated and published

Answer 17

Content created by someone who leaves will still have their name on it. This is intentional for historical purposes.
Admins can search content created by someone if they want to update or remove content.