Helpful Statistics

Question 1

According to gartner, out of every 10 intranets, how many fail? Why?

Answer 1

9 of 10 fail. Mostly because they’re difficult to build and maintain. (IT resources or outside contractors)

Question 2

According to Nielsen Norman, the average intranet
takes how long to deploy? (If custom built)

Answer 2

1.2 years
Maintaining momentum is difficult. Leaders change, priorities change, and momentum can be lost. 1.2 years is not acceptable. More time = More risk of failure

Question 3

What is the industry average cost per HR/ IT ticket?

Answer 3

$15.
So if you have a 1000 person org and 50% submit a ticket each month that’s $7500/mo or $90k/year

Question 4

According to forrester how much time do employees spend per week looking for things?
When Zoom did a similar study how much time did it take their employees?

Answer 4

Forrester average: 2 hours
zoom: 3.5 hours