PRODUCT AND SERVICE DESIGN Flashcards
describes the process of imagining, creating, and iterating products that solve users’ problems or address specific needs in a given market.
Product design
The key to successful product design is
understanding the end-user customer, the person for whom the product is being created.
attempt to solve real problems for real people by using empathy and knowledge of their prospective customers’ habits, behaviors, frustrations, needs, and wants.
Product designers
is essential in creating the initial user experience and product offering, from pre-ideation user research to concept development to prototyping and usability testing.
Product design
plays an ongoing role in refining the customer experience and ensuring supplemental functionality and capabilities get added in a seamless, discoverable, and non-disruptive manner.
Product design
remain an essential product design responsibility until the end of a product’s lifespan.
Brand consistency and evolution
is concerned with the design of services and making them better suit the needs of the service’s users and customers.
SERVICE DESIGN
It examines all activities, infrastructure, communication, people, and material components involved in the service to improve both quality of service and interactions between the provider of the service and its customers.
SERVICE DESIGN
A systematic approach to managing the series of changes of product goes through, from its conception to its end-of life.
Product Life Cycle Management.
Extent to which there is an absence of variety in a product, service or process
Standardization
A strategy of producing standardized goods or services, but incorporating some degree of customization
Mass Customization
Producing but not quite completing a product or service until customer preferences or specifications are known
Delayed Differentiation
is a form of standardization in which component parts are subdivided into modules that are easily replaced or interchanged
Modular design
Modification of an existing product
Degree of Newness
Expansion of an existing product line or service offering
Degree of Newness
Clone of competitor’s product or service
Degree of Newness
recovering materials for future use
Recycling
is “the rebuilding of a product to specifications of the original manufactured product using a combination of reused, repaired and new parts”.
Remanufacturing
It requires the repair or replacement of worn out or obsolete components and modules.
Remanufacturing
is the activity of planning and organizing people, infrastructure, communication, and material components of a service in order to improve its quality and the interaction between service provider and customers
Service design
Design according to the needs of customers, so the service is user friendly, competitive and relevant to the customers. Focus on the behavior of the customers, their needs and motivations
Service design
Something that is done to or for a customer
Service
The facilities, processes, and skills needed to provide a service
Service delivery system
The combination of goods and services provided to a customer
Product bundle
