PRODUCT AND SERVICE DESIGN

Question 1

describes the process of imagining, creating, and iterating products that solve users’ problems or address specific needs in a given market.

Answer 1

Product design

Question 2

The key to successful product design is

Answer 2

understanding the end-user customer, the person for whom the product is being created.

Question 3

attempt to solve real problems for real people by using empathy and knowledge of their prospective customers’ habits, behaviors, frustrations, needs, and wants.

Answer 3

Product designers

Question 4

is essential in creating the initial user experience and product offering, from pre-ideation user research to concept development to prototyping and usability testing.

Answer 4

Product design

Question 5

plays an ongoing role in refining the customer experience and ensuring supplemental functionality and capabilities get added in a seamless, discoverable, and non-disruptive manner.

Answer 5

Product design

Question 6

remain an essential product design responsibility until the end of a product’s lifespan.

Answer 6

Brand consistency and evolution

Question 7

is concerned with the design of services and making them better suit the needs of the service’s users and customers.

Answer 7

SERVICE DESIGN

Question 8

It examines all activities, infrastructure, communication, people, and material components involved in the service to improve both quality of service and interactions between the provider of the service and its customers.

Answer 8

SERVICE DESIGN

Question 9

A systematic approach to managing the series of changes of product goes through, from its conception to its end-of life.

Answer 9

Product Life Cycle Management.

Question 10

Extent to which there is an absence of variety in a product, service or process

Answer 10

Standardization

Question 11

A strategy of producing standardized goods or services, but incorporating some degree of customization

Answer 11

Mass Customization

Question 12

Producing but not quite completing a product or service until customer preferences or specifications are known

Answer 12

Delayed Differentiation

Question 13

is a form of standardization in which component parts are subdivided into modules that are easily replaced or interchanged

Answer 13

Modular design

Question 14

Modification of an existing product

Answer 14

Degree of Newness

Question 15

Expansion of an existing product line or service offering

Answer 15

Degree of Newness

Question 16

Clone of competitor’s product or service

Answer 16

Degree of Newness

Question 17

recovering materials for future use

Answer 17

Recycling

Question 18

is “the rebuilding of a product to specifications of the original manufactured product using a combination of reused, repaired and new parts”.

Answer 18

Remanufacturing

Question 19

It requires the repair or replacement of worn out or obsolete components and modules.

Answer 19

Remanufacturing

Question 20

is the activity of planning and organizing people, infrastructure, communication, and material components of a service in order to improve its quality and the interaction between service provider and customers

Answer 20

Service design

Question 21

Design according to the needs of customers, so the service is user friendly, competitive and relevant to the customers. Focus on the behavior of the customers, their needs and motivations

Answer 21

Service design

Question 22

Something that is done to or for a customer

Answer 22

Service

Question 23

The facilities, processes, and skills needed to provide a service

Answer 23

Service delivery system

Question 24

The combination of goods and services provided to a customer

Answer 24

Product bundle

Question 25

The physical resources needed to perform the service

Answer 25

Service package

Question 26

A tool for simultaneously depicting the service process, the points of customer contact and the evidence of service from the customer’s point of view

Answer 26

Service Mapping/Blueprinting