ENUMERATION

Question 1

Product or Service Design Activities

Answer 1

1. Translate customer wants and needs into product and service requirements
2. Refine existing products or services
3. Develop new products and services
4. Formulate quality goals
5. Formulate cost targets
6. Construct and test prototypes
7. Document specifications

Question 2

KEY QUESTIONS FROM COMPANY STANDPOINT

Answer 2

1. Is there a demand for the product?
2. Can we do it?
3. What quality of product is inappropriate
4. Does it make sense from an economic standpoint?

Question 3

Reasons for Product or Service Design

Answer 3

1. Economic
2. Social and Demographic
3. Political
4. Competitive
5. Cost or Availability
6. Technological

Question 3

DESIGN CONSIDERATIONS

Answer 3

1. Product/service life cycle
2. How much standardization
3. Mass Customization
4. Delayed Differentiation
5. Product/service reliability
6. Degree of newness

Question 4

Advantages of standardization

Answer 4

1. cost of product design is low
2. economies of production
3. flow of materials can be continuous
4. automation and mechanization

Question 5

Modular design allows

Answer 5

1. easier diagnosis and remedy of failures
2. easier repair and replacement
3. simplification of manufacturing and assembly

Question 6

Phases in Product design and Development

Answer 6

1. Idea Generation
2. Idea Screening
3. Concept Testing
4. Business Analysis
5. Product Development
6. Test Marketing
7. Commercialisation
8. Review of Market Performance

Question 7

Five Characteristics to Remember when Designing a Product

Answer 7

1. Utility
2. Aesthetic Appeal
3. Simplicity
4. Innovation
5. Longevity

Question 8

How to make your product designs outstanding?

Answer 8

1. It should serve a purpose
2. Too much is not always good
3. Solve existing problems
4. Focus on details
5. The last leg is critical

Question 9

Recycling reasons

Answer 9

1. Cost savings
2. Environment concerns
3. Environment regulations

Question 10

Service design approach

Answer 10

1. When - service operations
2. Why - service philosophy
3. What - service offerings
4. How - service delivery
5. Who - service providers
6. Where - service points

Question 11

Service Mapping/ Blueprinting

Answer 11

1. Identify the process to be blue printed
2. Identify the customer
3. Map the process from the customer’s point of view
4. Map contact employee actions, on stage and back stage
5. Link customer and contact person activities to needed support functions
6. Add evidence of service at each customer action step