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Operations Management > Process Strategy > Flashcards

Process Strategy Flashcards

1
Q

performs in one location all the operations necessary for a specific model.

A

work cells

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2
Q

harley groups production of parts that require similar parts together

A

work cells

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3
Q

it uses infrared sensor to verify the bin from which the operator is taking part

A

“Light Curtain” technology

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4
Q

materials go to the assembly line in a just in time basis

A

Material as Needed (MAN) system

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5
Q

an organizations approach to transforming resources into goods and services

A

Process (or transformation) strategy

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6
Q

its objective is to build a production process that meets customer requirements and product specifications within cost and other managerial constraints

A

Process (or transformation) strategy

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7
Q

A production facility organized around processes to facilitate low-volume, high variety production

A

Process focus or Job Shops

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8
Q

Facilities are organized around specific activities or processes, and process focused in terms of equipment, layout and supervision

A

Process focus or Job Shops

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9
Q

Provides high level of product flexibility as products move between processes

A

Process focus or Job Shops

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10
Q

consequently they are called intermittent processes

A

Process focus or Job Shops

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11
Q

A product-oriented production process that uses modules

A

Repetitive Focus

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12
Q

These are parts or components previously prepared, often in a continuous process

A

Modules

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13
Q

classic assembly line

A

Repetitive focus

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14
Q

it has more structure and consequently less flexibility than a process-focusedfacility

A

Repetitive focus

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15
Q

widely used assembly of virtually all automobiles and household appliances

A

Repetitive Focus

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16
Q

A facility organized around products

A

Product Focus

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17
Q

product oriented, high volume, low variety process

A

Product Focus

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18
Q

also called continuous processes

A

Product Focus

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19
Q

rapid, low-cost production that fulfill increasingly unique customerdesires

A

Mass customization focus

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20
Q

operations managers use this to produce vast array of goods and services

A

Mass customization focus

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21
Q

combines the flexibility of a process focus with the efficiency of a product focus

A

Mass customization focus

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22
Q

Suggest a high-volume system in which products are built to order

A

Mass customization

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23
Q

means producing customer orders, not forecasts

A

Built-to-order (BTO)

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24
Q

Chart of costs at the possible volumes for more than one process

A

Crossover Chart

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25
Q

Compare by looking at the point where the total cost of the processes changes

A

Crossover chart

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26
Q

the focus that comes with specialization contributes to efficiency

A

Focused Processes

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27
Q

Focus can be …

A

Customers
products
service
technology

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28
Q

changing the production system from one process model to another

A

Changing processes

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29
Q

This critical decision must be done right the first time

A

changing processes

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30
Q

A schematic or drawing of the movement of material, product or people

A

Flowchart

31
Q

Modified flowchart with time added on the horizontal axis.

A

Time-Function mapping

32
Q

Use symbols, time, and distance to provide an objective and structured way to analyze and record activities that make up a process

A

Process Charts

33
Q

A variation of time-function mapping however it takes an expanded look at where the value added (and not added) in the entire production process.

A

Value-Stream Mapping

34
Q

A process analysis technique that focuses on the customer and provider’s interaction with the customer

A

service blueprinting

35
Q

represents the degree to which the customer can intervene in the service process

A

Customer Interaction

36
Q

refers to the need and ability to alter the service in order to satisfy the individual customer’s particular preference.

A

Customization

37
Q

A classification matrix of service industry firms based on the characteristics of the individual firms’s service process

A

Service Process Matrix

38
Q

Service process matrix is derived by ____ and first appeared in____

A

Roger Schmenner
1986

39
Q

Four quadrants of service process matrix
I
II
III
IV

A

Professional service
Mass service
Service factory
service shops

40
Q

Quadrants variables
Horizontal axis
Vertical axis

A

Degree of customization
Degree of labor

41
Q

an integral part of many service processes, particularly in retailing, dining and banking

A

Layout Design

42
Q

it can enhance the dining experience in restaurants as it provide an effective flow between bar. kitchen and dining area

A

Layout

43
Q

it provides not only product exposure in retailing but also customer education and provide enhancement

A

Layout

44
Q

provides security in banks as well as workflow and personal comfort

A

Layout

45
Q

Provides continuing opportunity for winning orders

A

Layout

46
Q

Issues of recruiting and training can be particularly important ingredient in service processes

A

Human Resource

47
Q

A committed workforce that exhibits flexibility when schedules are made and its cross trained to fit in when the process requires less than a full time person

A

Human Resource

48
Q

Ability to respond with little penalty in time, cost, or customer value

A

Flexibility

49
Q

Advantage in technology that enhances production and productivity have a wide range of applications in both manufacturing and service

A

Production technology

50
Q

9 technologies that can improve employee safety,product quality and productivity

A
  • machine technology
  • Automatic Identification system (AIS)
  • Process control
  • vision systems
  • robots
  • automated storage and retrieval systems (ASRS)
  • automated guided vehicles (AGV)
  • Flexible manufacturing systems (fms)
  • computer integrated manufacturing (cim)
51
Q

Machines of the 21st century are often times more productive than that of previous generations while being smarter and using less power

A

Machine Technology

52
Q

Helps us move data into electronic forms, where it is easily manipulated

A

Automatic Identification Systems (AIS)

53
Q

integrated circuitry with its own tiny antennas that uses radio waves to send signals a limited range usually a matter of yards

A

Radio Frequency Identification (RFID)

54
Q

Provides unique identification that enables the tracking and monitoring or parts, pallets, people and pets virtually everything that moves

A

RFID tags (RFID circuits)

55
Q

use of information technology to monitor and control a physical process

A

Process Control

56
Q

combine videos and computer technology and are often used in inspection roles

A

Vision Systems

57
Q

are mechanical devices that use electronic impulses to activate motors and switches

A

Robots

58
Q

provide for the automatic placement and withdrawal of parts and products intro and from designated places in the warehouse

A

Automated Storage and Retrieval Systems (ASRS)

59
Q

Are electronically guided and controlled carts used in manufacturing to move parts and equipment

A

Automated Guided Vehicles (AGV)

60
Q

both the material handling devices and the machines themselves are controlled by easily changed electronic signals (computer programs)

A

Flexible Manufacturing Systems (FMS)

61
Q

when capability is integrated with the inventory control, warehousing, and shipping as a part of a flexible manufacturing system

A

Computer Integrated Manufacturing (CIM)

62
Q

Playing an increasingly important role in the field of service marketing, enabling both customers and employees to get and provide customized service

A

Technology

63
Q

other term for process redesign

A

process reengineering

64
Q

fundamental rethinking of business processes to bring about dramatic improvements in performance

A

process redesign

65
Q

its effectivity relies on reevaluating the purpose of the process and questioning both purpose and underlying assumptions

A

Process Redesign

66
Q

This only works if the basic process and its objectives are eexamined

A

Process Redesign

67
Q

4Rs of sustainability

A

Resources
Recycling
Regulations
Reputations

68
Q

three things that can be done with wastes

A

Burn it
Bury it
Reuse it

69
Q

begins at design by specifying products and components that have recycle potential

A

Recycling

70
Q

This puts special pressure on using human, financial and materials in a sustainable way

A

Resources

71
Q

Affecting transportation, wastes, and noise are proliferating and can be as much of a challenge as reducing resource use

A

Laws and Regulations

72
Q

another sustainability issue which is a measurement of greenhouse gases for which international regulation is pending

A

Carbon Footprint

73
Q

society is increasingly transparent, and both good and bad news travel rapidly

A

Reputation

74
Q

Machinery with its own computer and memory

A

Computer Numerical Control (CNC) Machinery

Operations Management (3 decks)

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