Process Strategy

Question 1

performs in one location all the operations necessary for a specific model.

Answer 1

work cells

Question 2

harley groups production of parts that require similar parts together

Answer 2

work cells

Question 3

it uses infrared sensor to verify the bin from which the operator is taking part

Answer 3

“Light Curtain” technology

Question 4

materials go to the assembly line in a just in time basis

Answer 4

Material as Needed (MAN) system

Question 5

an organizations approach to transforming resources into goods and services

Answer 5

Process (or transformation) strategy

Question 6

its objective is to build a production process that meets customer requirements and product specifications within cost and other managerial constraints

Answer 6

Process (or transformation) strategy

Question 7

A production facility organized around processes to facilitate low-volume, high variety production

Answer 7

Process focus or Job Shops

Question 8

Facilities are organized around specific activities or processes, and process focused in terms of equipment, layout and supervision

Answer 8

Process focus or Job Shops

Question 9

Provides high level of product flexibility as products move between processes

Answer 9

Process focus or Job Shops

Question 10

consequently they are called intermittent processes

Answer 10

Process focus or Job Shops

Question 11

A product-oriented production process that uses modules

Answer 11

Repetitive Focus

Question 12

These are parts or components previously prepared, often in a continuous process

Answer 12

Modules

Question 13

classic assembly line

Answer 13

Repetitive focus

Question 14

it has more structure and consequently less flexibility than a process-focusedfacility

Answer 14

Repetitive focus

Question 15

widely used assembly of virtually all automobiles and household appliances

Answer 15

Repetitive Focus

Question 16

A facility organized around products

Answer 16

Product Focus

Question 17

product oriented, high volume, low variety process

Answer 17

Product Focus

Question 18

also called continuous processes

Answer 18

Product Focus

Question 19

rapid, low-cost production that fulfill increasingly unique customerdesires

Answer 19

Mass customization focus

Question 20

operations managers use this to produce vast array of goods and services

Answer 20

Mass customization focus

Question 21

combines the flexibility of a process focus with the efficiency of a product focus

Answer 21

Mass customization focus

Question 22

Suggest a high-volume system in which products are built to order

Answer 22

Mass customization

Question 23

means producing customer orders, not forecasts

Answer 23

Built-to-order (BTO)

Question 24

Chart of costs at the possible volumes for more than one process

Answer 24

Crossover Chart

Question 25

Compare by looking at the point where the total cost of the processes changes

Answer 25

Crossover chart

Question 26

the focus that comes with specialization contributes to efficiency

Answer 26

Focused Processes

Question 27

Focus can be ...

Answer 27

Customers products service technology

Question 28

changing the production system from one process model to another

Answer 28

Changing processes

Question 29

This critical decision must be done right the first time

Answer 29

changing processes

Question 30

A schematic or drawing of the movement of material, product or people

Answer 30

Flowchart

Question 31

Modified flowchart with time added on the horizontal axis.

Answer 31

Time-Function mapping

Question 32

Use symbols, time, and distance to provide an objective and structured way to analyze and record activities that make up a process

Answer 32

Process Charts

Question 33

A variation of time-function mapping however it takes an expanded look at where the value added (and not added) in the entire production process.

Answer 33

Value-Stream Mapping

Question 34

A process analysis technique that focuses on the customer and provider's interaction with the customer

Answer 34

service blueprinting

Question 35

represents the degree to which the customer can intervene in the service process

Answer 35

Customer Interaction

Question 36

refers to the need and ability to alter the service in order to satisfy the individual customer's particular preference.

Answer 36

Customization

Question 37

A classification matrix of service industry firms based on the characteristics of the individual firms's service process

Answer 37

Service Process Matrix

Question 38

Service process matrix is derived by ____ and first appeared in____

Answer 38

Roger Schmenner 1986

Question 39

Four quadrants of service process matrix I II III IV

Answer 39

Professional service Mass service Service factory service shops

Question 40

Quadrants variables Horizontal axis Vertical axis

Answer 40

Degree of customization Degree of labor

Question 41

an integral part of many service processes, particularly in retailing, dining and banking

Answer 41

Layout Design

Question 42

it can enhance the dining experience in restaurants as it provide an effective flow between bar. kitchen and dining area

Answer 42

Layout

Question 43

it provides not only product exposure in retailing but also customer education and provide enhancement

Answer 43

Layout

Question 44

provides security in banks as well as workflow and personal comfort

Answer 44

Layout

Question 45

Provides continuing opportunity for winning orders

Answer 45

Layout

Question 46

Issues of recruiting and training can be particularly important ingredient in service processes

Answer 46

Human Resource

Question 47

A committed workforce that exhibits flexibility when schedules are made and its cross trained to fit in when the process requires less than a full time person

Answer 47

Human Resource

Question 48

Ability to respond with little penalty in time, cost, or customer value

Answer 48

Flexibility

Question 49

Advantage in technology that enhances production and productivity have a wide range of applications in both manufacturing and service

Answer 49

Production technology

Question 50

9 technologies that can improve employee safety,product quality and productivity

Answer 50

- machine technology - Automatic Identification system (AIS) - Process control - vision systems - robots - automated storage and retrieval systems (ASRS) - automated guided vehicles (AGV) - Flexible manufacturing systems (fms) - computer integrated manufacturing (cim)

Question 51

Machines of the 21st century are often times more productive than that of previous generations while being smarter and using less power

Answer 51

Machine Technology

Question 52

Helps us move data into electronic forms, where it is easily manipulated

Answer 52

Automatic Identification Systems (AIS)

Question 53

integrated circuitry with its own tiny antennas that uses radio waves to send signals a limited range usually a matter of yards

Answer 53

Radio Frequency Identification (RFID)

Question 54

Provides unique identification that enables the tracking and monitoring or parts, pallets, people and pets virtually everything that moves

Answer 54

RFID tags (RFID circuits)

Question 55

use of information technology to monitor and control a physical process

Answer 55

Process Control

Question 56

combine videos and computer technology and are often used in inspection roles

Answer 56

Vision Systems

Question 57

are mechanical devices that use electronic impulses to activate motors and switches

Answer 57

Robots

Question 58

provide for the automatic placement and withdrawal of parts and products intro and from designated places in the warehouse

Answer 58

Automated Storage and Retrieval Systems (ASRS)

Question 59

Are electronically guided and controlled carts used in manufacturing to move parts and equipment

Answer 59

Automated Guided Vehicles (AGV)

Question 60

both the material handling devices and the machines themselves are controlled by easily changed electronic signals (computer programs)

Answer 60

Flexible Manufacturing Systems (FMS)

Question 61

when capability is integrated with the inventory control, warehousing, and shipping as a part of a flexible manufacturing system

Answer 61

Computer Integrated Manufacturing (CIM)

Question 62

Playing an increasingly important role in the field of service marketing, enabling both customers and employees to get and provide customized service

Answer 62

Technology

Question 63

other term for process redesign

Answer 63

process reengineering

Question 64

fundamental rethinking of business processes to bring about dramatic improvements in performance

Answer 64

process redesign

Question 65

its effectivity relies on reevaluating the purpose of the process and questioning both purpose and underlying assumptions

Answer 65

Process Redesign

Question 66

This only works if the basic process and its objectives are eexamined

Answer 66

Process Redesign

Question 67

4Rs of sustainability

Answer 67

Resources Recycling Regulations Reputations

Question 68

three things that can be done with wastes

Answer 68

Burn it Bury it Reuse it

Question 69

begins at design by specifying products and components that have recycle potential

Answer 69

Recycling

Question 70

This puts special pressure on using human, financial and materials in a sustainable way

Answer 70

Resources

Question 71

Affecting transportation, wastes, and noise are proliferating and can be as much of a challenge as reducing resource use

Answer 71

Laws and Regulations

Question 72

another sustainability issue which is a measurement of greenhouse gases for which international regulation is pending

Answer 72

Carbon Footprint

Question 73

society is increasingly transparent, and both good and bad news travel rapidly

Answer 73

Reputation

Question 74

Machinery with its own computer and memory

Answer 74

Computer Numerical Control (CNC) Machinery