Process managment Flashcards
Quality function deployment
is a methodology used to ensure the customer’s requirements are met throughout the product design process and in the design and operation of the production system
Concept Engineering
It is a focused process for discovering customer requirements and using them to select a superior product or service concepts that meet those requirements.
Design failure mode and Effects analysis
is to identify all the ways in which a failure can occur, to estimate the effect and seriousness of the failure, and to recommend corrective design action.
Design for service quality basic components?
- Physical facilities,processes, and procedures
- Employees’ behavior,
- employees professional judgment.
Mass Customization
providing personalized, custom-designed products to meet individual customer preferences at prices comparable to mass-produced items
Design for Agility
Flexibility and short cycle times
process management
Involves design, control, and improvement.
Poka-Yoke (Mistake - Proofing)
device or methods to avoid simple human error or exposure to safety hazards
Control
Ensuring conformance and taking corrective action
Statistical thinking
Learning and action, variation exist, understanding and reducing variation are keys to quality performance.
Statistical process control
Monitoring a process to identify special causes of variation and signaling the need to take corrective action when appropriate.
Kaizen
The cumulative effect of small improvements over time.
improvement
Removing abnormal conditions, changing the performance to a new level.
Lean Thinking
Reduce waste, eliminating non-value-added activities.
Breakthrough Improvement
discontinuous change
