Customer - Supplier Relationship

Question 1

Supply Chain

Answer 1

Materials and other inputs that costumers purchase from suppliers

Question 2

Collaborative relationships

Answer 2

Departure from traditional approach

Question 3

Strategic

Answer 3

The strategic importance of customers and suppliers

Question 4

Win-Win Relationships

Answer 4

mutually beneficial relationships
Teamwork
Fewer suppliers

Question 5

Trust

Answer 5

Trustworthy behavior

Question 6

Use Customer information

Answer 6

Voice of the Customer, translating it, driven continuous improvement

Question 7

Manage customer relationships

Answer 7

Training, complaint management

Question 8

suppliers

Answer 8

Provide goods and services, its costumer can decrease or eliminate costly incoming inspections that add no value.

Question 9

The governing principles are?

Answer 9

Strategic importance
Win-Win relationships
Trust

Question 10

Five key practices are?

Answer 10

Base purchasing decisions on quality
Reduce
Longterm contracts
Certify
Develop relationships

Question 11

Who are the Customers?

Answer 11

Any person or organization that receives a product or service (Output) from the work activities (Process)

Question 12

Types of Customers?

Answer 12

External
Internal
Regulatory

Question 13

External

Answer 13

Outside, paying.

Question 14

Internal

Answer 14

Receive from your process

Question 15

Regulatory

Answer 15

Standards must conform

Question 16

What Do Customers Value

Answer 16

1. Accuracy
2. Aesthetics
3. Cost/Price
4. Ease of use
5. Fesablity/Optic