Process Management Pt. I Flashcards
1
Q
The pattern of decisions made in managing processes, in order to strength their competitive priorities.
A
process strategy
2
Q
4 main decisions in process strategy
A
1) process structure
2) customer involvement
3) resource flexibility
4) capital intensity
3
Q
Determines the process type relative to the kinds of resources needed, and their characteristics. It includes
Layout decisions.
A
Process Structure
4
Q
Process Structure in services
A
-Customer-contact matrix
-nature of services processes
5
Q
Customer contact matrix
A
- Customer Contact and
Customization - Process Divergence and
Flexible Flow
6
Q
Process Structure in manufacturing
A
