Business Operations Pt. I Flashcards
Is in charge of supplying products and services in the right amount, at the right place, at the right time and at the right quality
Operations Management
Business approach that creates long-term consumer and employee value by creating a “green” strategy aimed toward the natural environment and taking into consideration how a business operates in the social, cultural, and economic environment
Corporate Sustainability
It is at the heart of the creation of wealth for business and the improvement in the living standards of citizens of all countries
Importance of Operations Management
Is Getting good financial returns for the shareholders enough?
No, it is also for stakeholders: employees, customers, society, and interested institutions
Are responsible for the production of services and products in an ethical and environmentally responsible way while being responsive to the market
Operations managers
Businesses integrate three main functions
-Marketing: creates demand
-Operations: which supplies goods and services
-Finance: manage resources and demand
Processes that transform inputs into services and products for internal and external customers
Operations management
takes one or more inputs transforms them and provides one or more outputs
A process
How can you offer a similar product?
Standardization, process design, automation
*Physical, durable output
*Output can be inventoried
*Low customer contact
*Long response time
*Capital intensive
*Quality easily measured
manufacturing process
*Intangible, perishable output
*Output cannot be inventoried
*High customer contact
*Short response time
*Labor intensive
*Quality not easily measured
service process
Is producing enough to
identify the best way to add value for our customers?
No, therefore expand process boundaries and include more processes into two categories
Supply chain consists of
Core processes
Support processes
set of activities that delivers values to external customers
Core processes
provide vital resources and inputs to the core processes and is essential for the management of the business
Support processes
Supply Chain also known as
Value chain
There are 4 core processes
- Supplier relationship process
- New service/product development
- Order fulfillment process
- Customer relationship process
A process to select the suppliers of services, materials, and information and facilitate the flow of these into the firm.
Supplier relationship process
A process to design and develop new services or products from customer or market inputs.
New service/product development
A process to produce and
deliver services or products to the external customer.
Order fulfillment process
A process that
identifies, attracts and builds relationships with external
customers and facilitates the placement of orders.
Customer relationship process
Accounting
Human resources
Engineering
Informations systems
Support processes
Supply chain is also about
synchronizing a firm’s processes with those of suppliers and customers
ways to fulfill consumers orders and expectations
align corporate strategy and execution
Who said “A company’s operations function is either a competitive weapon or a corporate milestone”
Skinner
In operations we strive to do the right on three dimensions
-economic
-environmental
-social
combination of human resources, purchased materials, services, land and energy
input
services or products
output
end users or intermediaries
external customers
employees in the firm
internal customers
other businesses or individuals
external suppliers
employees or processes that supply important info or materials
internal suppliers
