Process Group 5: Complete the Change Management Effort

Question 1

How many steps are in 5.5 Complete the Change Management Effort?

Answer 1

There are 3.

They are:

1. Evaluate the outcome against the objectives
2. Design and conduct lessons learned evaluation and provide results to establish internal best practices
3. Gain approval for completion, transfer of ownership, and release of resources

Question 2

What is the purpose of 5.5 Complete the Change Management Effort?

Answer 2

The purpose is to document the actions and resources needed to close the change. The close effort is the point at which there is a distinct transition to maintenance or sustaining activities.

Question 3

What is 5.5.1 Evaluate the outcome against the objectives?

Answer 3

The CM effort should include the following actions, as required, to evaluate the outcomes against the objectives:

• Compare the outcomes of the CM effort against the change objectives set at the beginning of the change effort
• Compare the outcomes of the CM effort against project/program objectives (if program/project management is in use)
• Document the outcome of the appropriate comparisons indicating that change efforts met objectives, failed to meet objectives, or exceeded objectives
• Review outcomes with appropriate leaders/stakeholders

Inputs:

• Change objectives/goals
• Measurement and benefits realization plan
• Sustainability plan

Outputs:
- Change objectives analysis outcomes and next steps

Question 4

What is 5.5.2 Design and conduct lessons learned evaluation and provide results to establish internal best practices?

Answer 4

Evaluates the success or adoption outcomes of the CM program, document what went well, record learning, and share improvements for future CM programs w/ other CM practitioners or orgs.

This step is conducted by the CM lead in concert with the project manager (when possible). The final lessons learned evaluation uses the collective feedback of the team and stakeholders/customers to understand the outcome of the CM program and document improvements. It also provides a useful validation of any outstanding CM issues or activities.

Inputs:

• Case for change
• Success criteria and measures
• CM Plan

Outputs:

• Lessons learned evaluation
• Remediation plan

Question 5

What is 5.5.3 Gain approval for completion, transfer of ownership, and release of resources?

Answer 5

These are the final steps needed to formally close the change.

They are:

• Gain approval for completion
• Transfer ownership
• Release resources

Inputs:

• Change objectives/gaols
• Measurement and benefits realization
• Lessons learned
• Future strategy plan
• Agreement on ownership transfer
• Resource release approval

Outputs:

• Final summary report
• Change initiative completion