Process controlling

Question 1

elements of periodic process control

Answer 1

process assesment
process audit
process validation

Question 2

targets and focus of process assesments

Answer 2

targets: identification of critical business processes, revealing weaknesses, determination of improvement progress,…

Effectivity and efficiency of the business process management ( “how”)

Question 3

focus process audit

Answer 3

compliance of demands of business processes (“If”)

Question 4

focus process validation

Answer 4

observation of influencing factors on the process and its results

proof that the process is able to reac the scheduled results and to accomplish the given specifications and quality characteristics